Operations Training Specialist (Corporate Trainer)

The Operations Training Specialist will implement and conduct training programs for employees. Deliver training curriculum through the process to facilitate, schedule, and conduct training classes and workshops.

Standard

Provide individual and/or classroom training. (New Employee/Recurrent Training).
• Track employee attendance at workshops and training classes.
• Update and maintain Training intranet sites, training manuals with correct and current information.
• Update and maintain informational profiles with current and up-to-date information.
• Investigate, develop, and implement new procedures for assigned projects.
• Support new approach with micro learning module.
• Test new and enhanced processes and procedures.
• Ensure strong intra departmental communication, display positive team spirit and ensure exemplar customer service.
• Develop supportive relationships with clients and co-workers and demonstrate superior customer service.
• Stay abreast of the new trends and tools
• Maintain good attendance record.
• Other duties as assigned.

• Drives for employee engagement through onboarding of new hire and interactions of existing employees.

• Embrace CTM's core values of Connect, Evolve and Deliver.
• Professional, collaborative and supportive interaction with employees, clients, suppliers and vendors.
• Ability to work independently as well as part of a team.
• Appropriate and professional written and verbal communication.
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests.
• Creative and analytical thinking with strong problem-solving and consultative skills.
• Demonstrates calm under pressure - is a proactive contributor and eager to learn.
• Proficiency in Microsoft Office Suite.
• Ability to do basic math.
• Ability to read and interpret information.
• Attention to detail.
• Regular and reliable attendance.

• Associate degree or higher preferred
• Must have a minimum of five (5) years' experience as a corporate travel industry agent.
• 2-5 years' experience in a Training & Development role
• 2-5+ years' experience working in GDS Sabre

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Outstanding interpersonal skills and capability to work effectively with all levels.
• Demonstrates professionalism and skills to maintain positive image.
• High level of accuracy and attention to detail.
• Must have excellent verbal and written communication skills with a strong background in providing a high level of customer service.
• Must be able to operate the GDS/CRS, phones, and office equipment.
• The ability to multi-task, prioritize and manage timelines to ensure deadlines are met is required.
• Strong attention to detail is a must.
• Must be able to work independently and take initiative to make sound decisions.
• Ability to keep confidential any information, observations, or viewpoints regarding business matters.
• High degree of motivation with driving sense of responsibility, accountability, and responsiveness.
• Working knowledge of technology and PC literacy.
• Proficient on GDS/CRS (Sabre required).
• Ability to read and interpret documents such as safety rules, operation and maintenance instructions and procedure manuals.
• Ability to speak effectively before small and/or large groups of employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standard situations.
• Must have experience with Microsoft Products (Excel, Word, and Power Point).

CTM NA is an equal opportunity employer and is committed to fostering a diverse, equitable, and inclusive workforce. All qualified applicants applying for job openings posted in the U.S. will receive consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, marital status, or any other characteristic or status protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and would like to request an accommodation in order to apply for a position, you may contact us at na.careers@travelctm.com.com. We will make every effort to respond to your request for assistance as soon as possible. Please provide a preferred contact method for response via email or phone.

Flexible work arrangements are available. Depending on role, location, and business needs, colleagues may work onsite, hybrid (combination of in-office and virtual) or fully virtual.

Click here to view EEO and Other Legal Notices.

BENEFITS PROGRAM

We provide competitive and comprehensive benefits programs, tailored to each part of the globe our people work in. From walking and fitness challenges to volunteer experiences, flexible work environments, generous leave programs and retirement plan options, we offer ways to support you in every stage of living your best life.

Company Paid Basic Life & AD&D Insurance

Company Paid Short-Term Disability

Voluntary Long-Term Disability Insurance

Robust Wellness Program with incentives available to save money on your medical insurance premiums.

Supplemental Life; Accident; Cancer; Critical Illness; Identity Theft Protection and Legal Coverage

Three medical plan offerings including a High Deductible Health Plan, HMO plan (available in select states) and a Co-Pay medical plan.

Health Savings Account (HSA) with company core contribution and match, on a per pay period basis if enrolled in the HDHP medical plan.

Flexible Spending Accounts

Dependent Care Savings Account.

Dental Insurance Plan

Vision Insurance Plan

9 Company Paid Holidays including the day after Thanksgiving.

Generous paid time off programs for vacation and sick days

Employee Assistance Plan with access to Talk Space Therapy

Family Medical Leave

Paid Parental Leave (4 weeks)

Maternity benefits utilizing company paid STD, plus Parental Leave (4 weeks) to provide time for recovery, baby bonding, and enjoying your family time.

Bereavement Leave

401(k) Retirement Plan with a generous match per pay period

Student Loan Payment Match

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