Online Order Specialist

Do you envision finding a meaningful role with an inclusive and compassionate team? At Children's Mercy, we believe in making a difference in the lives of all children and shining a light of hope to the patients and families we serve. Our employees make the difference, which is why we have been recognized by U.S. News & World Report as a top pediatric hospital, for eleven consecutive years.

Children's Mercy is in the heart of Kansas City - a metro abounding in cultural experiences, vibrant communities and thriving businesses. This is where our patients and families live, work and play. This is a community that has embraced our hospital and we strive to say thanks by giving back. As a leader in children's health, we engage in meaningful programs and partnerships throughout the region so that we can improve the lives of children beyond the walls of our hospital.

The Online Order Specialist reviews, processes, and fulfills customer orders from an online order platform, ensuring accuracy and timeliness.

Key responsibilities include verifying order details and payment, assessing inventory levels, handling customer inquiries, processing orders and updating order statuses, coordinating with shipping team, and resolving discrepancies to maintain customer satisfaction.

Strong organizational, communication, and attention-to-detail skills, along with familiarity with Microsoft Office and online order tools are essential for success in this fast-paced role.

At Children's Mercy, we are committed to ensuring that everyone feels welcomed within our walls. A successful candidate for this position will join us as we strive to create a workplace that reflects the community we serve, as well as our core values of kindness, curiosity, inclusion, team and integrity.

Additionally, it's important to us that we remain transparent with all potential job candidates. Because we value the safety of the patients and families we serve, as well as the Children's Mercy staff, we want to let you know that the seasonal influenza vaccine is a condition of employment for all employees in our organization. New employees must be willing to be vaccinated if found non-immune to measles, mumps, rubella (MMR) and chicken pox (varicella) and/or without evidence of tetanus, diphtheria, acellular pertussis (Tdap) vaccination since 2005. If you are selected for this position, you will be asked to supply your immunization records as proof of vaccination. If you and have any concerns about receiving these vaccines, medical and/or religious exemptions can be further discussed with Human Resources.

Order Processing: Create online order forms in REDCap (online order platform) and review and respond to incoming orders.
• Order Fulfillment: Monitor inventory levels and accurately pick orders and ring sales in Counterpoint (point of sale register system).
• Shipping & Logistics: Prepare shipments, label packages and project spreadsheets; coordinate with Shipping and Receiving Coordinator to meet delivery timelines.
• Data Management: Update order statuses in online order platform (REDCap).
• Customer Service: Manage Gift Shop email inbox and respond to customer inquiries regarding order status, resolve issues, and handle returns or exchanges.
• Team Collaboration: Communicate effectively with team members to ensure smooth operations. Assist with Gift Shop functions as needed, including ringing sales and stocking merchandise.

• Associate's Degree and 3-5 years experience or HS Diploma or Equivalent and 5-7 years experience
• Preferred project management and retail experience

The benefits plans at Children's Mercy are one of many reasons we are recognized as one of the best places to work in Kansas City. Our plans are designed to meet the changing needs of our employees and their families.

Our pay ranges are market competitive. The pay range for this job begins at $19.23/hr, but your offer will be determined based on your education and experience.

Children's Mercy hires individuals based on their job skills, expertise and ability to maintain professional relationships with fellow employees, patients, parents and visitors. A personal interview, formal education and training, previous work experience, references and a criminal background investigation are all factors used to select the best candidates. The hospital does not discriminate against prospective or current employees based on the race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry or veteran status. A drug screen will be performed upon hire. Children's Mercy is smoke and tobacco free.

CM is committed to creating a workforce that supports the diverse backgrounds of our patients and families. We know that our greatest strengths come from the people who make up our team, so we hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our hospital stronger and our patient care more compassionate.

If you share our values and our enthusiasm for service, you will find a home at CM. In recruiting for our team, we welcome the unique contributions that you can bring, including education, ideas, culture, and beliefs.