Deposit Operations Specialist

Join the Guaranty Bank and Trust Team!

Are you ready to embark on a thrilling career in the banking industry? At Guaranty Bank and Trust, we're more than just a bank-we're a community of passionate individuals dedicated to making a positive impact. From personalized service to active community involvement, we support our neighbors in meaningful ways, and we want you to be a part of this incredible journey.

Why Choose Us?
Founded in 1913, Guaranty Bank & Trust has been serving its community with a mission that goes beyond financial transactions, focusing on building bridges, nurturing growth, and ensuring a brighter future. Recognized for its excellence, Guaranty Bank & Trust has been named one of the "Best 100 Companies to Work for in Texas" by Texas Monthly Magazine for thirteen consecutive years and has earned a 5-star rating from Bauer Financial, Inc.

Exciting Opportunities Await

At Guaranty Bank and Trust, we believe in taking care of our team just as well as we take care of our customers. Enjoy competitive pay, comprehensive benefits, and ample Paid Time Off (PTO) to ensure your work-life balance. But that's not all! We prioritize on-the-job training and continued educational opportunities so your career can flourish.

We are eager to welcome you as a new Deposit Operations Specialist Full-Time to our team who will help us continue to drive change, create a fun and inclusive work environment while bringing creative and open- minded ideas to our people experience through the lens of our core values.

The Deposit Operations Specialist I will perform a variety of clerical duties related to Deposit Services. This position provides a wide range of support to Deposit Services Managers and all other bank departments and locations. This position includes reviewing, processing and updating daily work while providing excellent customer service.

Job Duties:

• Represent the Bank in a courteous and professional manner.
• Respond to inquiries and questions from internal and external customers.
• Balance report totals to general ledger totals daily, locating and correcting errors.
• Assist with reviewing, processing, and performing daily operational duties.
• Review and analyze items utilizing fraud software.
• Assist with debit card fraud review and analyze patterns for fraud prevention.
• Accept and make account transfers for customers via telephone.
• Assist with processing daily wires.
• Assist customers with debit card questions.
• Must be willing to do repetitive work.
• Develop and maintain an in-depth knowledge of bank products, services, department procedures and policies, and regulations to ensure accurate handling of customer inquiries.
• Comply with compliance and privacy policies and procedures to maintain confidentiality and information protection.
• Comply with all federal, state, and local regulatory rules and regulations governing financial institutions, as well as all company policies and procedures.
• Complete and pass all required regulatory compliance training as assigned.
• Perform any additional duties and tasks assigned by management.

Qualifications & Skills:

• Self-motivated with a strong work ethic and ability to handle high pressure situations.
• Strong written and verbal communication skills.
• Good analytical skills with ability to problem solve with excellent attention to detail.
• Strong organizational skills, ability to work as part of a team.
• Proficiency in Microsoft Word, Excel and Outlook.
• Bilingual (English/Spanish) preferred.

Education, Experience & Licenses:

• High School diploma or equivalent.
• Minimum 6 months customer service experience.
• Minimum 6 months previous banking or general accounting experience.
• Minimum 1 year experience with computer skills including Microsoft Word, Excel and Outlook.

High School (required)

0 - 1 years: A minimum 6 months customer service experience. (required)
1 years: A minimum 1 year experience with computer skills including Microsoft Word, Excel and Outlook. (required)
0 - 1 years: A minimum 6 months previous banking or general accounting experience. (required)