Patient Navigator
Job Summary
Position Requirements: Standard schedule is Monday through Friday, 8:00 AM - 5:00 PM. Occasional availability during evenings or weekends is required to support events and initiatives related to the BCH Trauma Program.
The Aftercare Coordinator serves as a dedicated Patient Navigator within UCSF Benioff Children's Hospital Oakland's Trauma Program, leading the implementation of a hub-and-spoke model to support children and families following traumatic brain injury (TBI).
This role bridges the gap between inpatient care and long-term recovery, guiding patients through post-acute services including neuro-recovery clinics, school reintegration, and community-based resources.
As a central point of contact, the Aftercare Coordinator ensures continuity of care and empowers families with education, advocacy, and resource navigation. The position also co-leads the hospital's Trauma Survivorship Program, with a specialized focus on TBI.
Key Responsibilities:
Patient Navigation & Family Support
- Serve as the primary liaison for families throughout the TBI recovery process.
- Provide emotional support, education, and tailored resource navigation.
- Facilitate care transitions between inpatient, outpatient, and community services.
- Support school reintegration and long-term adaptation to daily life post-TBI.
Program Development & Coordination
- Design and implement program components in collaboration with trauma leadership.
- Develop and maintain collaborative partnerships across UCSF and external organizations.
- Coordinate multidisciplinary team efforts to ensure integrated care pathways.
- Contribute to trauma program strategy with a focus on survivorship and recovery outcomes.
Project Management & Administrative Support
- Develop and manage project plans, charters, budgets, and status reports.
- Track deliverables, risks, resource needs, and interdependencies across workstreams.
- Prepare presentation materials, facilitate meetings, and document outcomes.
- Maintain confidentiality and integrity in all aspects of project documentation.
Education & Training
- Assist in creating educational curricula for staff and families.
- Deliver trainings to internal stakeholders and external partners.
- Act as a content expert in TBI recovery and survivorship navigation.
Quality Improvement & Community Engagement
- Participate in trauma-focused process improvement initiatives.
- Support community events during evenings and weekends as needed.
- Lead or contribute to data collection and outcome reporting activities.
The final salary and offer components are subject to additional approvals based on UC policy.
To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles)
Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.
For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html Department Description UCSF's Temporary Employment Program (TEP) recruits and hires temporary employees for immediate clerical and technical support services to UCSF Departments and various off-campus locations. UCSF departments deploy temporary employees to work on special projects, fill in for regular employees who are on vacation or leave, or to temporarily fill a vacant position during recruitment. Frequently temporary employees become successful candidates for career and limited appointment positions. Required Qualifications
- Bachelor's degree in a related area and/or equivalent experience or training (e.g., health education, healthcare field, or equivalent).
- Experience in patient navigation, care coordination, or a closely related role with direct patient interaction.
- Strong ability to assess patient needs, provide education, and connect patients with appropriate clinical and community resources.
- Excellent communication and interpersonal skills, with proven success supporting patients through sensitive or complex situations.
- Strong customer service mindset and ability to work effectively in high-volume, fast-paced environments.
- Skilled at problem-solving, prioritization, and working across multiple teams or departments.
Preferred Qualifications
- Background in healthcare or social services, such as:
- Licensed Clinical Social Worker (LCSW)
- Registered Nurse (RN)
- Master's in Public Health (MPH)
- Or equivalent healthcare experience with significant patient-facing responsibility.
- Knowledge across multiple clinical areas or deep expertise in a specialty.
- Familiarity with Microsoft Office (Word, Excel, Outlook) and comfort with clinical/administrative software tools.
About UCSF The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells. Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide. Equal Employment Opportunity The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law. Job Code and Payroll Title 006918 PAT NAVGTR CLIN 3 Job Category Allied Health, Support Services, Temporary Employment Bargaining Unit 99 - Policy-Covered (No Bargaining Unit) Employee Class Temporary Employment Campus Benioff Children's Hospital |
University of California - San Francisco Campus and Health
Sep 23, 2025