SITEC - ServiceNow Engineer - MacDill AFB

Peraton requires Systems Engineers to support the Special Operation Command Information Technology Enterprise Contract (SITEC) - 3 EOM. This position is located at MacDill AFB in Florida.

The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365.

We are seeking an experienced ServiceNow Engineer to enhance and evolve our ServiceNow platform at USSOCOM. The ideal candidate will possess extensive knowledge of ServiceNow capabilities and will be responsible for optimizing system performance, implementing best practices. This role is instrumental in delivering robust ServiceNow capabilities across multiple functional areas, especially within the context of a fast-paced, highly reliable Special Operations Forces environment.

Responsibilities:

Design, develop, and deploy scalable solutions in ServiceNow aligned with ITIL-based processes.

Build/maintain modules and experience with:

Integration of ITSM, ITOM, HAM/SAM
• Integration Hub
• User Access Management and Access Review Workflows
• Experience with patching, upgrading/installing plugins
• Interconnectivity of systems and databases
• Collaborate with cross-functional teams to gather requirements and translate them into effective ServiceNow solutions.
• Implement automated workflows, business rules, and scripts.
• Maintain ServiceNow integrations and ensure platform stability and data integrity.
• Support platform upgrades and release readiness activities.
• Ensure alignment with security, compliance, and audit requirements.
• Produce user documentation and training materials as needed.
• Stay current with ServiceNow innovations and drive adoption of best practices.

Required Qualifications:

• 12 years with HS degree, 10 years with AS/AA degree, or 8 years with BS/BA, 6 years with MS/MA, 3 years with PhD
• DoD TS/SCI clearance or above
• DoD 8570 IAT II Certification

Desired Qualifications:

• 5 - 10 years of ServiceNow development and administration experience
• ServiceNow Certified System Administrator
• Experience with ServiceNow On-Prem instance implementation, management, and troubleshooting
• Experience in Linux/Red Hat
• Knowledge of database management and SQL (MariaDB)
• Strong knowledge of ITIL processes
• Proficiency in ServiceNow scripting languages (JavaScript, GlideScript) and web technologies (HTML, CSS, AJAX)
• Experience with ServiceNow Discovery and CMDB architecture
• Agile development and change management experience

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.