New

Intern - Enrollment (Medicaid) - Hybrid

Blue Cross Blue Shield of Arizona
United States, Arizona, Phoenix
Sep 24, 2025
Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy.AZ Blue offersa variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions. At AZ Blue, we have a hybrid workforce strategy, called Workability, that offers flexibility with how and where employees work. Our positions are classified as hybrid, onsite or remote. While the majority of our employees are hybrid, the following classifications drive our current minimum onsite requirements: Hybrid People Leaders: must reside in AZ, required to be onsite at least twice per week Hybrid Individual Contributors: must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per week Hybrid 2 (Operational Roles such as but not limited to: Customer Service, Claims Processors, and Correspondence positions): must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per month Onsite: daily onsite requirement based on the essential functions of the job Remote: not held to onsite requirements, however, leadership can request presence onsite for business reasons including but not limited to staff meetings, one-on-ones, training, and team building Please note that onsite requirements may change in the future, based on business need, and job responsibilities. Most employees should expect onsite requirements and at a minimum of once per week. Purpose of the job Support enrollment initiatives. Reviews and reconciles accounts receivables, enrollment and eligibility processing and inbound customer service calls on large group employer accounts. REQUIRED QUALIFICATIONS Required Work Experience Student in any year of study at an accredited university working towards a bachelor's degree in any field Required Education High-School Diploma or GED in general field of study (Applies to All Levels) Required Licenses N/A Required Certifications N/A PREFERRED QUALIFICATIONS Preferred Work Experience Prior internship experience with BCBSAZ or its affiliates 1 year Customer Service experience Experience in a healthcare environment Preferred Education N/A Preferred Licenses N/A Preferred Certifications N/A ESSENTIAL job functions AND RESPONSIBILITIES Intern: Interpret various forms of group and subscriber remittances and reconcile payments to the accounts receivable. Reconcile monthly payments received, identify out of balance conditions and generate appropriate customer notification Monitor and balance all general ledger transactions within department standards. Answer calls from subscribers, group representatives and brokers. Identify discrepancies and appropriately communicate to customer as necessary. Explain to customers a variety of information concerning the organization's services, including, but not limited to rates, benefits, changes in coverage, eligibility, BCBSAZ programs etc., Process eligibility received in various formats within applicable processing system. Identify, research, process, resolve and respond to customer inquiries and correspondence via telephone, written communication and/or in person. Meet quality, quantity and timeliness standards to achieve individual and department performance goals as defined within the department guidelines. Document and record facts in regard to inquiries and correspondence by updating BCBSAZ files and system. The position if part-time seasonal and the incumbent should be able to work between 20-40 hours per week. Perform all other duties as assigned. REQUIRED COMPETENCIES Required Job Skills Intermediate skill in use of office equipment, including copies, fax machines, scanner and telephones Intermediate PC proficiency Intermediate proficiency in spreadsheet, database and word processing software Type >35 words per minute with 5% error rate or less Required Professional Competencies Maintain confidentiality and privacy Practice interpersonal and active listening to achieve high customer satisfaction Interpret and translate policies, procedures, programs and guidelines Capable of investigative and analytical research Navigate, gather, input and maintain data records in multiple system applications. Establish and maintain working relationships in a collaborative team environment Prioritize, organize and self-manage workload in a high volume department Required Leadership Experience and Competencies N/A PREFERRED COMPETENCIES Preferred Job Skills N/A Preferred Professional Competencies Knowledge of a wide range of matters pertaining to the organization's operations Preferred Leadership Experience and Competencies N/A Our Commitment AZ Blue does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group. Thank you for your interest in Blue Cross Blue Shield of Arizona. For more information on our company, see azblue.com. If interested in this position, please apply.