Switchboard Operator

The mission of the Customer Service Division is to provide exceptional personalized service to all of our customers every time they contact us. This is achieved by the courteous, accurate and efficient manner that our associates handle questions and issues from our customers. The Customer Service Division upholds our reputation as the "Caring Company" through the professionalism and dedication that each call center associate displays in their daily effort to improve the quality of our service to our customers.

This Switchboard Operator is responsible for providing efficient and courteous service to callers and directing their calls to the appropriate extension.

• Demonstrated experience interacting with customers over the phone positively and professionally
• Excellent oral communication skills
• Experience dealing with customers in a calm manner
• Proficiency with a PC and keyboard in a Windows environment
• Experience in a position requiring strict schedule adherence
• Experience in a call center or switchboard environment

Note: The incumbent will be required to work on-site two days per week to assist with clerical task.

The work location for this position will be hybrid (onsite/remote)

By submitting a job application, I attest that all information to the best of my knowledge is true and accurate. Furthermore, I understand that any information provided by me throughout the job application process is subject to verification including, but not limited to work experience, education, assessment (test) and interviews. We appreciate your interest in Blue Cross and Blue Shield of Alabama 'The Company'. The Company does not discriminate in hiring or employment on the basis of race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetics, status as a disabled or protected veteran, or because of citizenship status in the case of a citizen or intending citizen. No question on this application is intended to secure information to be used for such discrimination. Blue Cross and Blue Shield of Alabama is an independent licensee of the Blue Cross and Blue Shield Association.