Senior Deliverability & Compliance Manager

Senior Deliverability & Compliance Manager

The Role

As the Senior Deliverability & Compliance Manager, you will ensure the highest standards of email deliverability and compliance across Mimecast's global operations. This role integrates technical expertise in email infrastructure with a deep understanding of anti-abuse, email security, and compliance regulations. You will lead a team of deliverability analysts, act as the company's postmaster, and serve as the primary liaison with ISPs, blocklists, and regulatory bodies.

Mimecast is a business email solution, not a marketing or bulk email platform.

Why Join Our Team?

"Become part of a dynamic team dedicated to protecting organizations from evolving email threats. At Mimecast, you'll collaborate with experts across various fields, fostering a culture of curiosity and excellence. If you're driven by solving problems and making an impact, this is the place for you." - Hiring Manager

What you will do:

Deliverability & Anti-Abuse Management

• Oversee and optimize email deliverability, sender reputation, and inbox placement for Mimecast customers.
• Monitor and analyze deliverability metrics, bounce rates, spam complaints, and blocklistings.
• Develop and implement strategies to improve inbox placement and resolve deliverability issues.
• Serve as the primary contact for ISPs, anti-spam organizations, and blocklist operators.

Compliance & Risk Management

• Ensure email practices comply with global regulations (e.g., CAN-SPAM, GDPR, CASL) and industry standards.
• Develop, implement, and maintain compliance programs and policies related to email and data privacy.
• Conduct regular audits and risk assessments to identify and correct non-compliance or risks.
• Stay current with evolving laws, regulations, and best practices; update internal policies as needed.

Team Leadership & Training

• Lead, mentor, and develop a team of deliverability and abuse analysts.
• Provide ongoing training and guidance to internal teams on compliance requirements and deliverability best practices.
• Foster a culture of compliance and operational excellence.

Incident Response & Reporting

• Investigate and resolve deliverability incidents, abuse complaints, and compliance violations.
• Prepare and present regular reports on deliverability, compliance status, and risk mitigation efforts to senior leadership.

Cross-Functional Collaboration

• Work closely with Product, Engineering, Customer Success, and Legal teams to ensure alignment on compliance and deliverability initiatives.
• Advise on new product features, customer onboarding, and policy changes from a deliverability and compliance perspective.

What We Are Looking For:

• Proven experience in email deliverability, compliance, or anti-abuse roles.

• Strong understanding of email protocols (SMTP, DKIM, SPF, DMARC), anti-spam technologies, and regulatory frameworks.
• Proven experience managing relationships with ISPs, blocklists, and regulatory agencies.
• Excellent leadership skills with the ability to motivate and develop team members in a fast-paced environment.
• Strong analytical and problem-solving skills, with the ability to prioritize tasks effectively.
• Exceptional written and verbal communication skills, with a focus on collaboration and knowledge sharing.

What We Bring:

Join our Deliverability & Compliance team to accelerate your career journey, working with cutting-edge technologies and contributing to projects that have real customer impact. You will be immersed in a dynamic environment that recognizes and celebrates your achievements.

Mimecast offers formal and on the job learning opportunities, maintains a comprehensive benefits package that helps our employees and their family members to sustain a healthy lifestyle, and importantly - working in cross functional teams to build your knowledge!

Our Hybrid Model:

We provide you with the flexibility to live balanced, healthy lives through our hybrid working model that champions both collaborative teamwork and individual flexibility. Employees are expected to come to the office at least two days per week, because working together in person:

• Fosters a culture of collaboration, communication, performance and learning
• Drives innovation and creativity within and between teams
• Introduces employees to priorities outside of their immediate realm
• Ensures important interpersonal relationships and connections with one another and our community!

The base salary range for this position is $168,000 - $252,000 base + benefits. This reflects the minimum and maximum target for new hire salaries for this position. This position may also be eligible for incentive plans and other related benefits. Our salary ranges are determined by role, level, and location. These factors and individual capabilities will also determine the individual pay offered.

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Belonging at Mimecast

Cybersecurity is a community effort. That's why we're committed to building an inclusive, diverse community that celebrates and welcomes everyone - unless they're a cybercriminal, of course.

We're proud to be an Equal Opportunity and Affirmative Action Employer, and we'd encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.

We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won't affect your application.

If you require any adjustments or accommodations due to a disability, or any other reason that may help you in your interview process, please let us know by emailing careers@mimecast.com.

Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.