New 
Solution Engineer Dynamics 365 Sales & Service
 Microsoft | |
 United States, Texas, Irving | |
| 7000 State Highway 161 (Show on map) | |
 Sep 26, 2025 | |
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OverviewJoin Microsoft's US Public Sector Industries DIB Team-where mission meets innovation. The Defense Industrial Base (DIB) Operating Unit (OU) is a newly formed team with a bold mission: to consolidate, simplify, and accelerate Microsoft's presence across the DIB landscape. This expansive network includes over 100,000 organizations specializing in manufacturing, aviation, cybersecurity, and more-all united in their support of all Federal Agencies, including the U.S. Department of Defense and other mission-based intelligence and civilian organizations. Our team is dedicated to empowering a selected group of these commercial contractors throughout their digital transformation journey-from envisioning new possibilities to delivering secure, scalable solutions that drive mission outcomes, elevate customer experience, and fuel Microsoft's growth. As an AI Business Process Sales and Service Solution Engineer (SE), you will lead AI transformation engagements with Sales and Service domain expertise. Your role involves owning the technical win strategy and supporting AI Business Process Sales Specialists (SSP) by forming strong relationships technical and business decision makers. Your responsibilities include orchestrating and executing POCs, envisioning workshops, whiteboarding sessions, and conducting technical demonstrations to showcase the business value of D365 Sales, D365 Customer Service, D365 Contact Center, D365 Field Service, Copilot Studio, and LOB AI Agents offerings. You will collaborate with partners early in the sales cycle. You will be part of a dedicated sales community supported by Account teams, Marketing, Engineering, and Customer Success teams that enable you to drive enterprise-wide adoption of D365 solutions. You will secure competitive wins against key competitors of Sales & Service D365 offerings by showcasing Microsoft's unique differentiation, One Microsoft narrative, supporting migration and replacement technical plans, and addressing technical blockers related to Copilot and AI Agents compliance, privacy, and security concerns. You will be responsible for increasing Sales and Service revenues by generating new pipeline creation, increased deal velocity and competitive share capture by supporting SSP in addressing technical proof needs. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesEngage with customers to translate their priorities and goals to solution vision by addressing business challenges, prioritized with business value and by leveraging deepDynamics 365 Sales & Service applications (Sales, Customer Service, Contact Center, Field Service, Customer Insights, LOB AI Agents), and Copilot Studio expertise to secure technical decisions. Orchestrates customerenvisioning workshops, whiteboard design sessions, and compelling technical demos across Dynamics 365 Sales & Service applications (Sales, Customer Service, Contact Center, Field Service, Customer Insights), Copilot Studio, AI Agents. Leads proof-of-Concept engagementsfor high-priority scenarios, documenting POC outcomes and mapping customer solution requirements. Showcases Microsoft's unique valuein AI-powered business process D365 solutions to win technical decisions against major competitors. Anticipate and address technical blockers - such as AI-related compliance, privacy, or security concerns - early in the sales process, developing mitigation plans that instill confidence in D365 solutions. Drive proof-based differentiation (architecture design sessions, pilot deployments) to highlight how Dynamics 365 meets customer needs better than the competition, ultimatelyimproving win ratesand displacing incumbent solutions. Commits to ongoing professional development to maintainexpert-level product knowledgeand strategic sales skills Proactively share your insights from wins/losses with broader SE community and at readiness events to scale best practices and learnings. | |