Service Engineer

TEKsystems
$34.00 - $48.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Washington, Kent
Sep 26, 2025
Description JOB SUMMARY As a Service Engineer within our Managed Services team, you will serve as both an escalation point for complex technical issues and a key contributor to project delivery initiatives. This dual-role position requires a strong technical foundation, excellent problem-solving skills, and the ability to work collaboratively across teams and partner environments. You will be responsible for resolving high-impact incidents that exceed Tier 1 and Tier 2 support capabilities, ensuring minimal disruption to partner operations. In parallel, you will participate in the planning, implementation, and optimization of IT infrastructure and service delivery projects, contributing to continuous improvement and partner satisfaction. This role demands a proactive mindset, strong communication skills, and a commitment to delivering exceptional service in a fast-paced, partner-focused environment. Skills lan wan, routing, vlan, vpn, windows, windows server, exchange, onedrive, sharepoint online, azure Additional Skills & Qualifications EXPERIENCE REQUIREMENTS Minimum of five (5) years of experience in an IT support, consulting, or service delivery role within a managed services or enterprise environment Proven experience resolving escalated technical issues across a wide range of technologies. Demonstrated experience in delivering technical projects from scoping through post-implementation review Strong background in partner-facing roles with a track record of providing exceptional service and communication to end users and business stakeholders Familiarity with automation tools and scripting to improve operational efficiency is a plus Ongoing commitment to professional development through certifications, training, and hands-on learning EDUCATION / CERTIFICATION REQUIREMENTS Bachelor's degree in Information Technology, Computer Science, or a related field is preferred; equivalent professional experience will be considered. One or more of the following industry certifications are preferred (or equivalent experience): Microsoft: Azure Administrator, Azure Virtual Desktop Specialty, Azure Solutions Architect, Microsoft 365 Administrator Networking: Network+, CCNA, CCNP, Valid driver's license and proof of insurance required; must maintain an acceptable driving record. PHYSICAL REQUIREMENTS ESSENTIAL TO PERFORM THE DUTIES OF THE JOB Frequently communicates with co-workers, customers, and vendors in person, on the telephone, and on the computer to provide assistance Frequently operates a motor vehicle while traveling to partner site Frequently exposed to outside elements when traveling to partner site Frequently sits and/or stands for long periods of time Frequently uses the computer with fingers and hands for documentation, research, and troubleshooting Frequently works in a well-lit, tempered room Experience Level* Intermediate Level We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following: * Medical, dental & vision * 401(k)/Roth * Insurance (Basic/Supplemental Life & AD&D) * Short and long-term disability * Health and Dependent Care Spending Accounts (HAS & DCFSA) * Transportation benefits * Employee Assistance Program * Time off/Leave (PTO, Vacation, or Sick Leave) Pay and Benefits The pay range for this position is $34.00 - $48.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Kent,WA. Application Deadline This position is anticipated to close on Sep 30, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.