(Hybrid) Program Coordinator - Enrollment Management

The WVU Hub at West Virginia University is currently accepting applications for (Hybrid) Program Coordinator.

About the Opportunity

This position provides a comprehensive program of services to WVU students, families and alumni by means of the WVU Hub.

We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including:

• 37.5-hour work week
• 13 paid holidays (staff holiday calendar)
• 24 annual leave (vacation) days per year (employee leave)
• 18 sick days per year (for when you're ill, for when you need time to care for sick family, for your own, or your family's, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)
• WVU offers a range of health insurance and other benefits
• 401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ's.

• Wellness programs

  What You'll Do

• Counsel (in-person, telephone and email) students and other customers with expertise in the following areas: admission, cashiers, collections, financial aid, scholarships, student employment, registration, student records, and student accounts.

• Employ professional judgment and independent decision-making skills to meet service needs within established policies and procedures.
• Manage all service-related inquiries (in person, fax, email, mail, and web) using professional counseling techniques and client-focused service methods.
• Analyze status of student records using in-depth knowledge of university policies and procedures.
• Resolve complex problems and develop and implement crisis intervention strategies.
• Manage conflicts and resolve complaints. Document causes and solutions and work with appropriate staff to develop prevention strategies, making expert referrals as needed.
• Participate in the management of the WVU Hub by performing duties including but not limited to the following: (1) mentoring newly hired representatives and (2) assisting with the hiring, training and supervision of Peer (Student) Advisors.
• Participate in the design, development and implementation of service (educational) programs for students and other constituents. Coordinate proactive service efforts in the areas of admissions, financial aid, registrar, and student accounts to improve student recruitment, retention, and graduation.
• Travel and present at WVU events including but not limited to high school financial aid nights, recruitment trips, and on-campus speaking engagements.
• Participate in the design, development, and implementation of web, phone, and other technology-based self-service tools.
• Other duties as assigned by leadership of the WVU Hub and SFS.

• Bachelor's degree
• A minimum of one (1) year of experience in the following:
  • Experience working in a fast-paced, high volume customer service environment
  • Computer experience using programs such as Word, Excel, PowerPoint, and complex databases
• Any equivalent combination of related education and/or experience will be considered.

• All qualifications must be met by the time of employment.

  Preferred Qualifications

• Master's degree
• Experience working in a counseling or advising role in higher education
• Experience using complex computer information systems and/or relational databases to analyze data necessary to resolve issues
• Experience with the Banner Student Information system
  
  Knowledge, Skills, and Abilities
• Delivers gracious, timely, and accurate service with consistent professionalism
• Presents information (oral and written) confidently and clearly in public speaking engagements and customer interactions with a diverse audience
• Proactive, willing to jump in and help wherever needed; approachable and outgoing with a customer-first mindset
• Strong mathematical, analytical, and problem-solving skills
• Multi-tasks, prioritizes, and works accurately and effectively in a fast-paced, service-oriented environment
• Ability to practice and maintain confidentiality
• Collaborative team player who contributes positively to group goals Creative thinker who proposes "outside-the-box" solutions

West Virginia University is a place of purpose and community. We take pride in our profound impact on the state of West Virginia and are committed to the personal and professional growth of our employees.

From the groundbreaking R1 research at our flagship campus in Morgantown to the career-oriented programs at WVU Potomac State in Keyser, and the technology-intensive programs at WVU Tech in Beckley, the contributions of WVU employees resonate across the state, touching lives and shaping futures.

At WVU, you will discover a supportive community that champions work-life balance and fosters a collaborative atmosphere. Our core values - service, curiosity, respect, accountability and appreciation - unite us as Mountaineers.

Join us at West Virginia University, where your work will make a lasting impact. To learn more about WVU, visit wvu.edu.

West Virginia University is an Equal Opportunity Employer. We invite all qualified applicants regardless of race, color, religion, sex, national origin, age, disability, genetic information, or Veteran status.