Manager, Registration

The Revenue Cycle for The Ohio State University Wexner Medical Center is responsible for providing excellent customer service while processing patient demographic and insurance information efficiently and accurately. Areas within the Revenue Cycle include pre-registration, registration, pre-certification, financial clearance and counseling, financial assistance, scheduling, billing, claims follow-up, customer service and cash collection. The primary responsibility of staff with the Revenue Cycle is to ensure the collection of net revenue for services rendered.

The Manager has primary responsibility for the daily management of all admitting/registration operations. This includes direction and coaching of staff including schedules and timekeeping, operational processes, and programmatic services. Assists with development of job descriptions, postings, and hiring. Oversees the orientation and training of new staff, new site or program development, and the achievement of department goals. Assists in development of budgets with primary focus on admitting salaries and operations. Serves in place of the Assoc. Director when unavailable for customers, other departments, and staff. Ongoing collaboration with customers that relate directly or indirectly to the department is essential

The Department of Patient Access Services provides the registration function for patients accessing the hospital in both inpatient and outpatient capacity. Data is gathered for billing, clinical, physician relations, clergy and statistical purposes. Registration areas include Ambulatory Outpatient Care sites which operate seven days per week. It provides co-pay/deposit collection and financial assistance screening for specific patient populations. Department provides miscellaneous patient and visitor information. May on occasion be responsible for supporting other areas (financial counseling, pre-certification and centralized scheduling). The ability to work with multiple different computerized systems with different rules and operational methods is essential. This ensures compliance with regulatory requirements such as ABN, MSPs and etc.

For Hire: Bachelors degree in business administration or healthcare field or an equivalent combination of education and experience preferred. Demonstrated successful supervisory or management skills. Admitting or Physician Practice experience preferred. Demonstrated proficiency in customer management application or software (i.e. registration, call center, etc.) preferred. Strong demonstrated verbal, written and presentation skills.

On going: Meets mandatory health surveillance requirements. Demonstrates competence in technical, interpersonal, and cognitive

skills required to meet job functions. Demonstrates an ability to optimize the staff assigned to the areas through leadership

people skills. Demonstrated ability to deliver quality registrations and customer service (internal and external) across all

sites.