New

Customer Service Representative

TEKsystems
$17.31 / hr
life insurance, sick time, 401(k), retirement plan
United States, Iowa, Urbandale
Sep 27, 2025
Job Title: Call Center Representative - Insurance (Contract-to-Hire) Company: AMBA Location: On-site at 4050 114th Street, Building 19, Urbandale, IA 50322 Job Type: Full-time \| 6-Month Contract-to-Hire Pay: $17.31/hour during contract \| $19/hour upon direct hire About AMBA AMBA partners with associations nationwide to provide essential resources and support. We specialize in member enrollment and relationship management, offering both human and technological solutions. Learn more at [amba.info](). Why Join Us? * Brand-new facility with modern amenities * Break room, arcade, and standing desks * Opportunity for permanent placement * Supportive and collaborative team environment Work Schedule * Training: Monday-Friday, 7:45 AM-4:30 PM * Regular Hours: Monday-Friday, 8:00 AM-5:00 PM (8-hour shifts within this window) * Candidates must have flexible availability between 7:30 AM-6:00 PM Job Responsibilities * Handle* inbound calls* from providers regarding member eligibility and claim status * Respond to customer inquiries via phone and email in a clear, professional manner * Assist with payments, policy changes, coverage explanations, and rate updates * Troubleshoot basic website issues and guide users * Document and escalate client issues as needed * Communicate missing or additional information requests * Support both Life & Health (L&H) and Property & Casualty (P&C) insurance inquiries Required Qualifications * Minimum 1 year of customer service experience * High School Diploma or GED Preferred Qualifications * Call center experience * Insurance or banking experience (e.g., Wells Fargo) * Property & Casualty experience * Bachelor's Degree Top Skills * Customer service * Insurance knowledge * Call center operations * Benefits and P&C experience Pay and Benefits The pay range for this position is $17.31 - $17.31/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Urbandale,IA. Application Deadline This position is anticipated to close on Oct 7, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.