New

Technical Customer Support Representative

TEKsystems
$20.00 - $21.00 / hr
life insurance, sick time, 401(k), retirement plan, remote work
United States, Florida, Boca Raton
Sep 27, 2025
Job Title: Customer Support Specialist - Technical Services Job Description We are seeking a dedicated and customer-focused Customer Support Specialist to join our technical services team. This role is ideal for individuals passionate about delivering exceptional service and resolving technical issues efficiently. You will be the first point of contact for internal and external customers, providing support across multiple channels including phone, email, chat, and ticketing systems. Key Responsibilities * Customer Service Excellence: Deliver courteous, professional, and friendly service to all customers, ensuring a positive support experience. * Issue Resolution: Promptly assess and resolve customer inquiries, escalating complex issues when necessary. * Knowledge Base & SOP Utilization: Leverage internal resources such as Knowledge Base articles and Standard Operating Procedures to identify solutions. * Technical Support: Provide first-level technical assistance for hardware, software, and system access issues via multiple communication channels. * Needs Assessment: Guide users through processes related to equipment requests, relocations, software installations, account access, and programming changes. * Documentation: Accurately record all actions and resolutions in the ITSM ticketing system. * Team Collaboration: Support team initiatives and contribute to departmental projects and operations. * Escalation Management: Collaborate with team leads on escalated tickets and ensure timely follow-up. * Professional Conduct: Demonstrate reliability and professionalism in both in-office and remote work environments. * Administrative Duties: Independently manage timesheets, compliance training, and shift transitions. * Additional Responsibilities: Participate in special projects and perform other duties as assigned by team members or leadership. Required Skills & Qualifications * Minimum 1 year of customer service experience, preferably in a call center environment (handling 20-30 calls/day). * Strong verbal and written communication skills; must be fluent in English. * Comfortable navigating and troubleshooting on a computer. * Ability to multi-task effectively across calls, ticketing systems (e.g., Remedy), and chat platforms. * Entry-level candidates and recent graduates are encouraged to apply. Preferred Qualifications * Bachelor's degree, ideally in Computer Science, Information Technology, or Computer/Data Systems Management. * Experience with Salesforce, ServiceNow, or similar ticketing/resolution platforms. Top Skills * Call Center Operations * Technical Troubleshooting * Customer Service & Support * Computer Navigation & Problem Solving Pay and Benefits The pay range for this position is $20.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Boca Raton,FL. Application Deadline This position is anticipated to close on Oct 10, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.