New

Software Support Analyst

TEKsystems
$32.34 / hr
life insurance, sick time, 401(k), retirement plan
United States, California, Anaheim
Sep 27, 2025
We are seeking a technical support specialist to help businesses implement and maintain electronic payment processing and related software. This role involves troubleshooting customer issues, assisting with software installations, and collaborating with project managers and internal teams to ensure a smooth experience for new and existing customers. Key Responsibilities: * Provide technical support via phone, email, or screen sharing * Troubleshoot software, payment processing, and integration issues * Assist new customers with software installation and post-implementation training * Escalate complex issues to development or QA teams when needed * Document and track issues in CRM systems and provide feedback on defects * Support multiple cases and projects simultaneously while meeting deadlines * Work with project managers to ensure timely completion of customer projects * Help train team members on supported products and procedures Required Skills: * Bachelor's degree in Computer Science, Information Systems, or a related field 1+ years of experience in technical support or customer service * Strong written and verbal communication skills * Basic knowledge of SQL and experience with Microsoft SQL Server Management Studio * Familiarity with ERP systems (Dynamics GP, Dynamics 365, Acumatica, Oracle) * Experience with CRM tools (Dynamics CRM, Jira, HubSpot) Familiarity with screen sharing tools (Webex, GoToMeeting, etc.) * Basic knowledge of networking, payment processing, and PCI-DSS compliance * Strong problem-solving skills and ability to work independently or in a team Preferred Skills: Experience with Linux, REST APIs, Postman, or accounting concepts Strong organizational and time management skills Work Environment: Office-based with extended computer and phone use May require occasional weekends or holidays based on business needs Skills technical support, customer service, troubleshooting, Software Implementation Top Skills Details technical support, customer service, troubleshooting, Software Implementation Additional Skills & Qualifications Hours worked are flexible, main hours are 8 - 5 Pay and Benefits The pay range for this position is $32.34 - $32.34/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Anaheim,CA. Application Deadline This position is anticipated to close on Sep 29, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.