New

Technical Customer Support Representative

TEKsystems
$20.00 - $21.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Florida, Boca Raton
Sep 28, 2025
What You'll Do As a Customer Support Specialist, you'll be the first point of contact for internal and external B2B Customers seeking technical assistance. You'll provide friendly, knowledgeable support across multiple channels-phone, email, chat, and ticketing systems-ensuring every interaction is smooth, professional, and solution-focused. Key Responsibilities: * Deliver Exceptional Service: Be courteous, empathetic, and responsive to customer needs, creating a positive support experience. * Resolve Issues Efficiently: Triage and troubleshoot technical problems, using your knowledge and available resources to find solutions or escalate when needed. * Leverage Knowledge Tools: Utilize our Knowledge Base and SOPs to guide resolutions and ensure consistency. * Support Tech Needs: Assist with equipment requests, relocations, software installations, access issues, and programming changes. * Document Thoroughly: Maintain accurate records of actions and resolutions in our ITSM ticketing system. * Collaborate with the Team: Work closely with peers and leadership on support projects and escalations. * Stay Organized: Manage multiple tasks simultaneously, including calls, tickets, and chats. * Maintain Professionalism: Be punctual, reliable, and proactive-whether working onsite or remotely. * Contribute Beyond the Basics: Take on special projects and additional duties as assigned. What You Bring Must-Have Skills: * 1+ year of customer service experience (call center preferred; 20-30 calls/day) * Strong verbal and written communication skills in English * Comfortable navigating computer systems and multitasking across platforms * Ability to manage calls, tickets, and chats simultaneously * Entry-level profile welcome! Preferred Qualifications: * Bachelor's degree in Computer Science, IT, or related field * Experience with Salesforce or ServiceNow (ticketing/resolution platforms) Top Skills We're Looking For * Customer Service & Troubleshooting * Call Center Experience * Technical Support & Documentation Pay and Benefits The pay range for this position is $20.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Boca Raton,FL. Application Deadline This position is anticipated to close on Oct 11, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.