SAP Business Analyst - Order Management

PURPOSE

We are seeking a talented and experienced Lead Analyst to join our dynamic team and play a pivotal role in the implementation, optimization and enhancement of our Order Management, Retail and Point of Sale (POS) systems. In this role, you will be responsible for identifying business needs, analyzing processes, and driving improvements to our Order to Cash solutions. Your insights and recommendations will be instrumental in ensuring seamless transactions and enhanced customer experiences.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Business Process Analysis: Analyze existing business processes and workflows related to Retail systems. Identify areas of improvement and optimization to enhance efficiency, accuracy, and customer satisfaction.
• Data Analysis: Evaluate data related to sales, returns, inventory, and customer interactions. Extract meaningful insights and trends from the data to inform decision-making and enhancements to the Retail systems.
• System Evaluation: Assess the current Retail system landscape, including hardware and software components and leverage this knowledge to design and shape the functionality in the new Retail platform. Identify opportunities for process improvement, policy changes and system enhancements to meet evolving business needs.
• Solution Design: Collaborate with IT and development teams to design and propose solutions that address identified business needs. Create detailed specifications and functional requirements for Retail systems enhancements.
• User Acceptance Testing: Plan and conduct user acceptance testing (UAT) to ensure that Retail systems system changes meet business requirements and user expectations.
• Documentation: Maintain comprehensive and up-to-date documentation of Retail systems configurations, workflows, and user guides. Ensure that all stakeholders have access to relevant documentation.
• Training and Support: Assist in developing training materials and provide training to end-users, ensuring they can effectively use Retail systems. Offer ongoing support to resolve issues and address user concerns.
• Vendor Management: Collaborate with Retail system vendors to evaluate and implement new features, updates, or troubleshoot issues as needed.
• Compliance and Security: Ensure that Retail systems comply with relevant industry standards, data protection regulations, and security best practices.

MINIMUM REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• A minimum of 7 years of experience in gathering and analyzing business and technical requirements and demonstrated proficiency in translating business needs into technical solutions.
• A minimum of 5 years of experience working with Retail systems, including POS hardware and software components, with a deep understanding of Retail functionality and features.
• Proficiency in data analysis tools and techniques, with a minimum of 3 years of experience in extracting meaningful insights from sales and transaction data to inform business decisions and optimize POS systems.
• A solid understanding of retail operations, including inventory management, sales processes, and customer interactions, with a minimum of 3 years of experience in retail industry practices.
• Experience working within agile or similar project management methodologies, with a minimum of 2 years of experience in agile project environments, including user stories, sprint planning, and iterative development.
• Familiarity with payment processing technologies and payment security standards, such as PCI DSS, with a minimum of 2 years of experience in ensuring secure and compliant payment transactions at the POS.
• Bachelor's degree from an accredited college/university or equivalent relevant work experience.

COMPETENCIES

• Order Management Proficiency: A comprehensive understanding of various Order Management and CPG solutions and integrations is essential.
• Point of Sale (POS) Systems Proficiency: A comprehensive understanding of various POS systems, both hardware and software components, is essential. This includes knowledge of different POS software platforms, payment processing, barcode scanning, receipt printing, and customer display systems.
• Retail Software and ERP Knowledge: Familiarity with retail-specific software solutions and enterprise resource planning (ERP) systems is vital. This competency involves expertise in software used for merchandising, promotional pricing, inventory management, order fulfillment, supply chain management, and sales analysis, among others.
• Data Analytics and Business Intelligence Tools: Proficiency in data analytics and business intelligence tools is essential for extracting actionable insights for Order to Cash, retail and POS data. This includes knowledge of data warehousing, data visualization tools, and the ability to create meaningful reports and dashboards for decision-makers.
• Payment and Security Technologies: An understanding of payment technologies, security protocols, and compliance standards in the retail environment is critical. This includes knowledge of PCI DSS compliance, encryption methods, and emerging payment technologies like mobile wallets and contactless payments.
• Evaluates Problems: Evaluates and analyzes different types of information objectively to identify appropriate solutions; writes fluently, establishing the key facts clearly and interprets numerical data effectively.
• Technical Communication/ Presentation: Communicates with clarity and precision, presenting complex information in a concise format that is audience appropriate.
• Adjusting and Driving Change: Takes a positive approach to tackling work and embraces change; invites feedback relating to performance and deals constructively with criticism. Identifies the need for and drives change when required to achieve objectives.
• Focuses on Customers: Understands and anticipates customer needs and takes action to provide high-quality products and services to exceed expectations.
• Demonstrates Business Acumen: Demonstrates working knowledge of market, economic, legal, and regulatory environments and how they impact the business.
• Agile Best Practices: Understands how agility is leveraged in IT ways of working. Adopts agile best practices as appropriate throughout the assigned work lifecycle. Responds to feedback quickly based on comments of internal and external customers and needs of the market.
• Bias for Action: Takes initiative and identifies what needs to be done and acts without waiting to be asked. Executes work in a timely manner. Suggests improvements to current ways of working.

BFS COMPETENCIES

• Business and Financial Acumen
  
  
  
  • Demonstrates depth of understanding for the P&L and financial analysis
  • Teaches business and financial acumen to others.
  • Understands KPIs and how BFS makes money.
  • Knows the different business segments and how they relate to one another.
  • Understands customer sales and engagement.
  • Demonstrates functional and/or technical expertise.
  • Understands complex issues and demonstrates problem solving skills.
  • Understands how to maximize business results regardless of industry cycle.
  
  
  
  
• Results Driven
  
  
  
  • Holds self and others accountable.
  • Communicates and sets clear goals with plans to deliver.
  • Manages competing priorities effectively.
  • Demonstrates appropriate urgency.
  • Drives to exceed expectations in alignment with our BFS SPICE values.
  • Embraces and follows best practices.
  • Demonstrates self-starter, can-do attitude.
  
  
  
  
• Strategic Thinking and Decision Making
  
  
  
  • Leverages resources and teams around them to solve problems and create mutually beneficial outcomes.
  • Demonstrates willingness and courage to make tough decisions in a timely manner.
  • Balances short-and-long term priorities
  • Demonstrates proactive versus reactive thinking.
  • Asks questions to identify root cause and analyze situations more accurately.
  
  
  
  
• Servant Leadership
  
  
  
  • Demonstrates humility by putting others first.
  • Builds trust-based relationships.
  • Leads by example with kindness and respect.
  • Collaborates well across all areas of the business.
  • Advocates for others
  • Actively listens to understand the meaning and intent of what the other person is communicating.
  • Demonstrates authenticity and encourages others to do the same.
  
  
  
  
• Emotional Intelligence
  
  
  
  • Demonstrates situational awareness - knows when and how to adjust leadership style in different situations.
  • Demonstrates self-awareness - understands strengths and weaknesses.
  • Demonstrates empathy - puts themselves in other's shoes.
  • Assumes positive intent.
  
  
  
  
• Develops and Leads Others
  
  
  
  • Drives alignment through clear communication of vision, goals, and expectations.
  • Invests time on a regular basis in performance feedback and developmental conversations.
  • Fosters a respectful and inclusive environment.
  • Empowers, motivates, and inspires others.
  • Coaches and mentor others for their development.
  • Guides and persuades others to deliver positive outcomes.
  
  
  
  
• Growth Mindset
  
  
  
  • Demonstrates a growth mindset; takes appropriate risks, fails fast and forward, learns from mistakes.
  • Perseveres and champions growth, even in the face of resistance, ambiguity, or possible failure.
  • Thinks like an owner with an entrepreneurial spirit.
  • Demonstrates and encourages intellectual curiosity.
  • Continuous learner; seeks opportunities and knowledge for personal and professional growth.
  • Sees possibilities over problems - actively seeks solutions.
  
  
  
  
• Innovation
  
  
  
  • Encourages out-of-the box thinking to create new ways of doing things.
  • Continuously seeks to improve and simplify pain points in the business.
  • Anticipates, embraces, and leads change.
  • Develops and executes breakthrough strategies.
  
  
  
  
• Integrity
  
  
  
  • Does the right thing even under challenging circumstances?
  • Communicates with honesty.
  • Consistently treats others fairly and equitably.
  • Demonstrates reliability and does what they say they will do.
  • Conducts tough conversations and delivers difficult messages with kindness and respect.
  
  
  
  

WORK ENVIRONMENT / PHYSICAL ACTIVITY

• Subject to both typical office environment and outside locations with temperature and weather variations.
• Must be able to lift and carry up to 25 pounds.
• Occasional travel may be required.

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Successful, innovative, and fulfilling careers are built here, and your professional development is a high priority. We invest in your future through the latest training, tools, and technologies. Highly collaborative, we work together to solve problems and find better ways to continually grow our business and careers every day. You'll be empowered to try new things, gain new experiences, and build a career with unlimited horizons. The scale and depth of resources that being the #1 building materials distributor in the nation provides a variety of opportunities for you to explore - all in a friendly, people-first environment. Join us to be more, do more, and build more, together at BFS.

In addition to the base wage listed, this position is also eligible to earn an annual bonus subject to changes in plan design and documents and in accordance with applicable law. Eligibility and the amount of the bonus varies based on overall company success, thresholds met and other terms and conditions of the Company's active bonus policy for the respective year.

At Builders FirstSource, we offer competitive, affordable benefits designed to make life better for you and the people you love. Our goal is simple - provide great plans that help you and your family to live happier, healthier and more secure lives. To view all our benefit offerings click here www.bldrbenefits.com.

Builders FirstSource is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call (214) 765-3990 or email: ADA.Accommodation@bldr.com. Please do not send resumes to this email address - it is intended only to be used to request an accommodation in submitting an application for a job opening.