Customer Service Representative

Are you a Customer Service Representative looking to join one of the top companies in the Manufacturing Industry?

Are you looking to further your career and grow?

Do you have experience in a customer relationship related role, in a fast-paced environment?

If you answered yes to those three questions, then apply today!

Acara Solutions seeks highly qualified candidates to work Hybrid with our client in Cary, NC. Interested?

Here's what you'd do:

• This individual will effectively deploy resources within the service organization to ensure service activities are appropriately aligned with contractual agreements, directing large teams in the completion of highly variable work streams, while reducing potential scheduling conflicts which may delay resolution.
• They are accountable for delivering world-class customer experience by providing 24/7 support, and responsible for the timely and accurate scheduling of service events by properly communicating and managing time sensitive workload.
• This role will report to the Zone Operations Manager and will be part of a team focused on customer success.
• Coordinators are often the first point of contact for customers and deliver ETAs, clarify service expectations, and manage escalations professionally.
• Candidates should be comfortable navigating dashboards and using structured data to guide decisions.
• Scheduling & Optimization Mindset The role involves dynamic prioritization and re-scheduling based on field conditions.
• Look for candidates who can think in terms of optimization-balancing workload, proximity, and customer preferences to achieve best outcomes.
• Emotional Intelligence & Team Collaboration Dispatching is a high-pressure environment.

Here's what you'll get:

Pay: $30.05 / hr.

Hours: 40 hrs/Week.

Length: Contract (12 months).

Sound like a good fit?

APPLY TODAY

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customise visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

• Associate Degree.
• Minimum 2 years of experience in a customer relationship related role, in a fast-paced environment.
• Minimum 2 years of experience in communicating ideas and rationale to internal teams and customers.

• Positive attitude and passion for customer service.
• Successfully manage competing priorities while achieving key performance indicators and maintaining a high level of quality.
• Have excellent interpersonal skills, interact favorably with others and skilled at maintaining positive relationships while working to resolve problems and maintaining a high level of professional integrity.
• Excellent organizational skills with an ability to manage time and prioritize based on impact and criticality of customer issue.
• Good PC skills (MS office software like Word, PowerPoint, Excel, and Outlook).
• Ability to professionally investigate and respond to requests in a timely manner.
• Good communication skills and are adaptable to change.
• Ability to think at a high level and apply business concepts.
• Experience to anticipate customer needs.
• A history of acting as a collaborative team player with cross-functional teams.
• An interest in solving problems that don't have obvious solutions.

Additional Information:

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.