Inbound Customer Service Representative & Outbound Collector

Are you an Inbound Customer Service Representative & Outbound Collector who is looking to join one of the top companies in the Gases and engineering industry?

Are you looking to further your career and grow?

Do you have experience in Inbound and Outbound Customer Service?

If you answered yes to those three questions, then apply today!

Acara Solutions seeks highly qualified candidates to work on-site with our client in Ankeny, IA. Interested?

Here's what you'd do:

• Answer inbound phone calls from internal and external customers.
• Process customers' payments.
• Make credit release decisions following procedures.
• Refer customer disputes to field personnel for final resolution.
• Make payment arrangements on delinquent accounts.
• Escalate customer disputes and collections situations as necessary.
• Assist team in meeting inbound service level standards.
• Responsible for investigating and analysing credit information while working within established guidelines.
• Contact customers regarding delinquent payments and assist in collecting past-due accounts.
• Credit limit assessments.
• Participate in or lead monthly conference calls with Field staff (Territory Managers, General Sales Managers, order-to-cash champions).
• Meet monthly goals set at the beginning of the quarter (reduce DSO, reduce over 30/60/90 buckets).
• Work on a set of accounts each day and note all efforts.
• Have candidates tested for Customer Service Scenarios.

Here's what you'll get:

Pay: $16.00 - $18.00 /hr.

Hours: 40 hours/week.

Length: Temp (7 Months).

Sounds like a good fit?

APPLY TODAY

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience spanning various industries worldwide, we partner with clients, listen to their needs, and deliver customised visionary talent solutions that drive the desired business outcomes. We leverage decades of experience to provide comprehensive staffing solutions, including contingent staffing, direct placement, executive search, and workforce services, worldwide.

• High School Diploma or GED.
• Minimum 2 years of experience in Inbound and Outbound Customer Service.

Additional Information:

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the necessary employment eligibility verification form upon hire.