Remote New

Supervisor, Digital Solutions

First National Bank of Omaha
vision insurance, tuition assistance, 401(k)
United States, Nebraska
Sep 29, 2025
At FNBO, our employees are the heart of our story-and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success. Summary of the Job: Provide front line supervision to assigned shift personnel and ensure all policies and procedures are followed as directed by Manager. Make recommendations and assist Manager in the planning, prioritizing, monitoring, coaching/development and performance reporting of the work of the team. Assist in the identification and implementation of enhancements to department procedures/protocol, training and technology. About This Role: Assists manager with: One-on-one meetings Coaching opportunities and current performance; feedback Approve time/absence requests; tracks occurrences In moment disciplinary problems (review with mgr) Draft performance improvement plans (mgr reviews and delivers) Assists in interviews (final hiring decision by mgr) Recommend and draft employee reviews (mgr signs off and delivers) Identify and recommend to manager additional training opportunities for self and team members. Lead huddles; update team on process and procedural changes The Ideal Candidate for This Role: 5 years of call center/customer service experience Prior leadership experience is a plus Experience with Customer Care systems preferred Demonstrates strong leadership abilities with experience in frontline supervision and employee development Excels at coaching team members to achieve performance goals while maintaining high service standards Possesses excellent communication skills to effectively collaborate with management and team members Can adapt quickly in a digital solutions environment, showing both technical aptitude and customer service orientation Has exceptional problem-solving abilities, particularly for escalated customer or technical issues Shows initiative in identifying process improvements and technology enhancements Maintains meticulous attention to detail for monitoring performance metrics and compliance requirements Thrives in a fast-paced environment while prioritizing multiple responsibilities Models professional behavior that builds positive relationships across business units Values continuous learning and stays current with banking technology trends and customer service best practices Candidates must possess unrestricted work authorization and not require future sponsorship. Compensation: Compensation range (base pay): $40,310.00-$64,497.00 This role may have a specific starting pay within this range. Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level. Work Environment: It is anticipated that the incumbent in this role will work remotely, offering you the freedom to contribute to our mission from wherever you work best, without compromising on career growth or connection to our team. Regardless of your location, you'll be fully integrated into our team through robust digital collaboration tools and regular communication. The incumbent can work remotely from any of the states listed on the job posting, though occasional travel may be required for in-person meetings. Please note, work location is subject to change based on business needs. Benefits Overview: We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs: Medical, Dental, Vision Insurance 401k, With Matching Contributions Time Off Programs Health Savings Account (HSA)/Dependent Care Employee Banking Growth Opportunities Tuition Assistance Short-Term/Long-Term Disability Insurance Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/. For additional information regarding compensation and benefits, e-mail FNBO at TAGAdmin@fnni.com. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message. Job number: R-20251365 Equal Opportunity & Belonging: FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves-no matter their role or where they are in their journey. Learn more here. FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity. Click here to download 'EEO is The Law' Self-Print Poster Click here to download 'EEO is The Law' Supplement for Federal Contractors Click here to download 'EEO is The Law' GINA Supplement FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants) Application Deadline: All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.