Supply Chain Optimization Analyst

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At Lactalis in the USA, we're committed to providing meaningful opportunities for our people to learn, grow, and thrive-whether you're just starting your journey with us or looking to take the next step in your career. From day one, we offer the tools and support to help you succeed.

As the world leader in dairy, Lactalis is a family-owned company with over 85,000 pragmatic and ambitious professionals across the globe. Each day, we're proud to produce award-winning dairy products that bring people together.

In the US, we proudly offer an unrivaled house of beloved brands, including Galbani Italian cheeses and ricotta, President specialty cheeses and butters, Kraft natural and grated cheeses, Breakstone's cottage cheese, Cracker Barrel, Black Diamond cheddar, and Parmalat milk. Our yogurt portfolio includes siggi's, Stonyfield Organic, Brown Cow, Oui, Yoplait, Go-Gurt, :ratio, Green Mountain Creamery, and Mountain High, along with a growing family of ethnic favorites like Karoun, Gopi, and Arz.

At Lactalis, we live by our core values-Ambition, Engagement, and Simplicity. We foster a workplace where innovation thrives, diverse perspectives are celebrated, and everyone's unique background and ideas are valued.

Even if you don't meet every qualification, we encourage you to apply. We want to hear about your PASSION, your STORY, and how your EXPERTISE can help us shape the future of dairy.

From your PASSION to ours

Lactalis USA, part of the Lactalis family of companies, is currently hiring a Supply Chain Optimization Analyst based in Buffalo, NY.

The Supply Chain Optimization Analyst will be responsible for a variety of activities that drive continuous improvement and support project management efforts within the Logistics team. In addition, a primary responsibility will be for overall process management and end-to-end transacting of the freight claims work stream. The freight claims scope includes all inbound and outbound shipments that incur loss or damage.? The Supply Chain Optimization Analyst would be responsible for the daily filing of claims, ongoing management of transactions throughout the reconciliation process and reporting of results. Also, perform routine data collection, data analysis, and performance reporting on Logistics department activities (Warehousing and Transportation), and assisting with continuous improvement initiatives.

From your EXPERTISE to ours

Key responsibilities for this position include:

• Responsible for the daily execution of filing, reconciliation, and closure for all freight claims
• Act as a main point of contact for claims status updates/reporting, as well as training and guidance
• Identify carrier/customer/product trends in loss/damage and propose solutions to resolve repeat issues
• Communicate with other groups/departments (including sales, customer service, finance, and freight carriers) to (1) identify areas for process improvement, (2) proactively offer solutions and (3) implement these changes
• Develop and maintain working knowledge of transportation contracts, laws, rules and regulations at the level needed to effectively file and collect freight claims
• Monitor carrier performance on claims by preparing periodic reports with metrics on (1) rate of loss/damage occurrence, (2) value of loss/damage, (3) rate of claim recovery occurrence, and (4) value of claim recovery amount
• Document processes / work instructions ("SOP") in order to facilitate consistency and improved training
• Collect data from various sources and develop reporting metrics (Key Performance Indicators - "KPI's") with guidance of Supply Chain Optimization Asst. Director to further improve operations.
• Use data analysis tools such as Access, Excel, SQL, Visio, etc. to analyze, interpret and report results that drive improvement.
• Provide analysis, reporting, and conclusions in a professional, well understood manner, appropriate to the audience.
• Combine detailed process and data analysis to identify actionable solutions and improvements.
• This description reflects management's assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned
• Travel and / or extended or off work hours may be required.
• This description reflects management's assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned.
• To fulfill these responsibilities, tools such as a computer, phone or, and / or allowance(s) may be provided.
• Reasonable accommodations may be made to enable individuals with disabilities to perform these Essential Duties and Responsibilities.

From your STORY to ours

Qualified applicants will contribute the following:

Education

• Incumbent will possess an Bachelor's Degree in Business Administration, Supply Chain, Transportation & Logistics, or a related field preferred.

Experience

• 3+ years operational logistics experience and/or training, or an equivalent combination of education and experience. Prior freight claims experience beneficial.

Certifications and specific knowledge

• Strong data analysis capabilities and competency in MS Office applications
• Must have the ability to manage, organize and control multiple ongoing tasks well under time constraints in a fast-paced environment
• Effective presentation/communication skills
• Occasional travel may be required

At Lactalis, we offer a comprehensive Total Rewards Program with a variety of affordable benefits and coverage options. We support insurance costs significantly, contribute generously to retirement plans, and offer Paid Time Off from day one. We are committed to your professional growth, providing training and development opportunities, including Education Reimbursement. Join us and grow your career.

Lactalis is an equal employment opportunity employer. We will not discriminate against applicants with regard to any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disabilities. Further, any division of the Company that is an Affirmative Action Employer will comply with all related legal obligations.