Account Manager

About the Role:

Are you ready to take your career to the next level in the
exciting world of real estate technology? Join our Resident Screening Team as
an Account Manager and position yourself at the forefront of innovation in the
real estate industry! As an Account Manager, you'll play a pivotal role in
ensuring the success of our valued clients who rely on Yardi's cutting-edge
ScreeningWorks Pro product. This innovative solution empowers property managers
to make well-informed decisions about potential tenants, and you'll be at the
heart of it.

But that's not all - your role goes beyond customer support.
You'll be an active participant in our collaborative team, driving continuous
improvements and pushing the boundaries of innovation in our products. Your
contributions will help our clients stay ahead of the curve in a competitive
market and continue to receive the highest level of service.

If you're passionate about technology, customer success, and
making a significant impact in the real estate sector, this is the opportunity
for you.

What You'll Do:

• Support and guide clients through the successful onboarding
  and integration of Resident Screening products, ensuring a smooth and positive
  experience from day one.
• Build strong, lasting relationships with mid to large-sized
  accounts by consulting and advising on product features, best practices, and
  operational strategy.
• Collaborate cross-functionally with internal teams to
  resolve client-reported issues efficiently and serve as a trusted liaison
  between clients and Yardi.
• Analyze client needs and performance trends to identify
  opportunities for optimization and continued success with Resident Screening
  solutions.

Who You Are:

• Bachelor's degree or an equivalent combination of education
  and experience
• Two (2) years of customer support or account management
  experience, preferably in software, real estate, hospitality, or other client
  focused industry
• Ability to independently resolve general software issues and
  software client requests
• Ability to adapt to a dynamic environment with constant
  changes
• Ability to think analytically and effectively communicate
  analysis to clients
• Big picture focus while displaying a keen attention to
  detail
• Collegial, team-oriented disposition with the desire and
  ability to establish cooperative working relationships with all levels of
  employees and clients
• Client-centered commitment and focus
• Independent decision-making and problem-solving skills
• Excellent communication skills
• Solid presentation skills
• Ability to meet critical deadlines and prioritize multiple
  tasks in a fast-paced environment
• Familiar with software interfaces and configuration of
  software interfaces
• Proficiency in Microsoft Office 365
• CRM experience

Ideal to Have:

• Prior property manager or resident screening experience
• Knowledge of the resident screening industry and processes
• Familiarity with Yardi products

Real Estate runs on Yardi. About Us:

Yardi pioneers the property tech industry by seamlessly
blending 40 years of tradition with forward-thinking innovation. We've created
a team of over 10,000 employees in over 40 locations around the globe dedicated
to making great real estate software products.

Discover the Yardi Difference:

Yardi is more than just a software company - we are
dedicated to creating a positive impact in our communities. Annually, Yardi
extends philanthropic support to organizations chosen by our employees. Our
team has contributed to over 350 nonprofits globally, demonstrating our
commitment to various causes and communities.

Our award-winning culture, consistently recognized by
Glassdoor's prestigious "Best Place to Work", fosters support,
collaboration, and growth. We prioritize your well-being with comprehensive
benefits, including 100% paid employee medical premiums, company profit-sharing
plan, and flexible work arrangements.

#YardiCareers #TeamYardi #hiring

Annual Salary Range: $68,640 - $76,500

All submissions for open positions should be received
through Yardi's applicant portal, accessed from Yardi's corporate website.

EOE/Race/Gender/Disability/Vets

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#LI-Hybrid