Currently recruiting a Medical Appointment Clerk to work at Luke AFB, Phoenix, Arizona. These job openings are for a full-time Medical Appointment Clerk, Monday - Friday, between 7: 00 am and 4: 30 pm.
DUTIES OF THE MEDICAL APPOINTMENT CLERK:
- Schedules medical appointments from phone calls, secured messaging or other methods used for appointment request in accordance with local appointing guidelines. Supports PCM by name processing for appointment and appropriate access to care timeframes during allocation of standard appointment types.
- Maintains appointment schedules using a government computer system (Composite Health Care Systems (CHCS), AHLTA or MHS GENESIS.
- Validates eligibility through appropriate booking through Defense Eligibility Report System (DEERS);validates/updates basic patient demographic information. May be required to register patients not already in computer system, such as newborns.
- Maintains accurate and up-to-date patient schedules and logs. Utilizes the Government computer system tools and standard protocols (detail codes, freezing slots, and TRICARE on-line usage) to facilitate maintenance of appointment slots, rescheduling options or cancellation processing.
- Call patients or responds to secure messaging requests as needed to schedule, reschedule, and/or cancel appointments.
- May assist in preparation of patient notices (telephonically or form letter formats) for appointment reminders, no shows, or reschedule/cancellations.
- Creates/delivers telephone messages (t-cons) to PCMs and/or clinic nurses using standard protocols and individual clinic guidelines.
QUALIFICATIONS OF THE MEDICAL APPOINTMENT CLERK:
- Degree/Education: High School Degree General Educational Development (GED) equivalency.
- Experience: At least one year in medical office scheduling, in an office setting, or at least one year in relevant experience or specialized Registered Health Information Technician (RHIT) or Registered Health Information Administrator certification required.
- Certifications: Basic Life Support
- Board Certification: None
- Licensure: None
- Must be US Citizen (to access government computer systems)
COMPENSATION & BENEFITS:
- Excellent starting pay
- 17 days paid vacation/sick leave per year!
- 11 paid Federal holidays
- Health & Welfare benefit contributes to the cost of health insurance, short- and long-term disability insurance
- Dental & vision plans
ABOUT THE ARORA GROUP:
The Arora Group is an award-winning, Joint Commission-certified nationwide healthcare services company that, for over 30 years, has provided medical care for the men and women who serve our country in the U.S. Armed Forces. Our mission is to provide world-class care and give our healthcare professionals opportunities to improve their skills, learn from the best, and serve the needs of active duty service members, their families, and veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Know Your Rights
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The Arora Group
sick time
Sep 30, 2025