End User Support Administrator - STR Group

30-Sep-2025

Technical Services

10391BR

Who We Are

As the Savannah River Site's management and operations contractor since 2008, Savannah River Nuclear Solutions (SRNS) makes the world safer. With safety and security in the forefront, SRNS develops innovative approaches to deliver on our environmental commitments and nuclear materials challenges; supplies products and services necessary to maintain the nation's nuclear deterrent; secures nuclear materials to prevent unwanted proliferation; and transforms nuclear materials into assets and stable wasteforms. The SRNS workforce is highly capable, engaged, and adaptable to meet existing and expanding missions. SRNS employees apply superior expertise and innovative solutions to complex and challenging national and global issues. We have the knowledge to address a range of national and international nuclear issues. We make the world safer - and you can, too.

Job Family

Admin & Business Services

Discipline

End User Support

Career Level

B2

Salary Range

$40,700 - $57,000

Note for Salary

This is the range within which SRNS expects the majority of qualified candidates would enter this role if offered. Actual offers may be more or less than the amounts shown depending on candidate's qualifications, experience, internal equity, and other factors.

Job Family Description

Administrative and business services professionals provide various office and location support activities. They identify, enhance, and follow specific processes and procedures to maximize the efficiencies of the business to which the support is being provided, and ensure the correct functioning of facilities, office and/or business support services.

Discipline Description

End User Support personnel provide business support for staff augmentation personnel. They ensure accurate and timely timekeeping data is entered/approved and ensure compliance with all applicable site policies and procedures. They provide all onboarding and offboarding functions, like scheduling GET, badging, coordinating start/departure dates, badge retrieval, contract extensions, etc. They provide a Single Point of Contact for all Site customers seeking Staff Aug personnel. They serve as an in-person resource for Staff Aug personnel who have questions or concerns with contractual matters throughout the duration of the subcontract.

Super End User Support personnel may conduct internal audits of other End Users performing Service Subcontract accruals, invoice processing, invoice/voucher matching, and invoice approval to ensure timely and correct payment to suppliers, and may act as a liaison between other End User groups, Accounts Payable, and Finance and the overall subcontract financial administration.

Some Typical Duties & Responsibilities Include:

The End User Labor Subcontract Administrator will provide initial and general orientation for Staff Aug personnel. Also serves as
the "in person" contact for contractual concerns and related matters. Ensures subcontractor awareness and understanding
with site regulatory programs/procedures. Initiate various on-boarding requirements for staff augmentation subcontractors. Ensure that compliance to the terms of the contracts are met, as well as assisting staff augmentation personnel (required weekly).
The End User Labor Subcontract Administrator is responsible for submittals for compensation, affirmation of weekly time and attendance. Responsibility also includes reviewing attendance vouchers and adjusting for allocated budget through a Procurement interaction.

Required Qualifications

* Associate's degree in relevant field plus completion of applicable certification or on-the-job training, OR High school diploma plus completion of applicable certification or on-the-job training plus at least one year of experience (YOE) in an applicable role
* Equivalencies to experience and education requirements will be considered

We'd Also Like to See

Bachelor's degree in business, social management, customer relations, human resources. Experience in a combination of general or specific areas of focus, depending upon the assignment - e.g., customer service representative or business management. These areas could include, but are not limited to, employee security, general administrative, or technical oversight. Associate's degree and some years of practical background or relevant experience would substitute for the higher degree requirement. A knowledge of general business and financial practices, along with a more specific knowledge and understanding of managing personnel, teams, or coaching employees is required. Basic knowledge and understanding of rules and regulations relating to procurement practices as defined under DEAR and FAR is beneficial. Additional experience and training may be required such as Microsoft Suite of applications, Site specific Procurement application, etc.

Career Band

Administrative Support

Career Band Description

* Roles in this band contribute to the business processes to achieve results by providing administrative support to others who use the resulting information, materials, and/or analysis
* Performs administrative work
* Uses administrative, data organizing and coordination skills to complete work
* Performs duties according to established procedures

Career Level Description

Requires working knowledge and skillset through formal training or experience, and works within established procedures with a moderate degree of supervision.

Security Clearance Information

SRNS is required by DOE to conduct a pre-employment drug test and background review that includes checks of personal references, credit, criminal records, and employment history, and education verifications. Positions with SRNS may require applicants to obtain and maintain a DOE L or Q-level security clearance, which requires U.S. citizenship. Factors such as pre-employment background review results, dual citizenship status, and unpaid and/or unfiled taxes may impact your ability to obtain a security clearance. This list of factors is not exhaustive; pre-employment information and security clearance requests are reviewed on a case-by-case basis.

Clearance Required to Perform Job

L

What We Offer

Savannah River Nuclear Solutions (SRNS) Benefits team is constantly assessing trends in the benefits area to provide the best possible services to our workforce. We ensure high quality outcomes of each service provider by consistent monitoring and oversight for positive results. We also negotiate cost effective premiums that will meet the needs of our evolving workforce. Your SRNS Health & Welfare benefits provide peace of mind and financial protection for you and your family. Some of the Benefits offered to full service employees include:
- Medical, Dental, and Vision insurance options
- Critical Illness and Accident Insurance
- Employer paid life insurance with buy up options
- Employer paid Short Term and Long Term Disability
- 401(k) with Employer Match
- Various wellness programs
- Paid Time Off and Holidays
- Discounts and other supplemental benefits
SRNS employees are critical to the success of SRNS, all while making the world a safer place. The work that we do every day makes a difference.

Standards of Excellence

The SRNS vision states that we will "be the standard of excellence in nuclear materials management by delivering knowledge, innovation and experience." This is underpinned by the recognition that everything we do relies on our employees and how they demonstrate the SRNS Standards of Excellence every day. Built on the foundation of safety and security, each employee is expected to:
Model Excellence by demonstrating the highest standards and values in work and promoting them within the organization and to the customer.
Deliver Results by meeting customer expectations to ensure objectives, goals and deadlines are met while being good stewards of resources.
Energize and Recognize Teams through growing organizational strength and recognizing continued excellence.
Build Relationships by developing relationships with coworkers and customers to foster a respectful workplace.
Shape the Future by creating a diverse, innovative and integrated workforce that fosters mission success and company growth.

Note:

SRNS is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or protected veteran status. SRNS utilizes the Disabled Veteran Enhancement Opportunities program which is aimed at improving employment opportunities for disabled veterans at the Savannah River Site (SRS). SRNS is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request such an accommodation, you may contact us by phone at 803-952-8207, or by e-mail at hrrecruiting@srs.gov.

Job Expires

08-Oct-2025