Learning Systems Administrator II

Position Summary

The National Council delivers numerous courses both in-person and through our Learning Management System (LMS) platforms. The largest is Mental Health First Aid (MHFA) which is a full-day, skills-based course that teaches participants about mental health and substance-use issues. Over 4.5 million learners have been trained - including over 50,000 instructors in a train-the-trainer model. These systems are used by 500,000 users per year and 10,000+ active Instructors depend on them.

As directed by the Director of Delivery Systems, the Learning Systems Administrator II administrates the National Council's LMS platforms, the delivery of Mental Health First Aid (MHFA) and other curricula on those platforms. As the Learning Systems Administrator II, you will be involved with platform maintenance, improvements, documentation, vendor communication, and implementation design. The overarching goals are improving processes, organization, and the user experience.

Key Responsibilities

• Responsible for administration of all LMS platforms, including LearnUpon (Connect) and Proprofs (Submit-a-Course)
• Manage platform configuration for users, groups, courses, resources, certificates, catalogs, etc.
• Deploy and rollout of new/updated products from Curriculum Development and other sources
• Uploading, installing and maintaining content files and materials
• Primary contact for the learning platforms, associated content and operational processes.
• Development of technical plans for deploying and rollout of curricula
• Collaborate with other teams to meet project goals
• Develop documentation for users, internal and other departments
• Provide internal and external systems training
• Tier 3 support for escalated customer inquiries and tickets
• Responsible for improving user experience
• Participate in system design process
• Participate in instructional design process with Curriculum Development team
• Responsible for handling technical communications with vendors and submitting/tracking support tickets

Required Qualifications

• 3+ years of overall professional experience with at least 1 year as a LMS Administrator on LearnUpon LMS or a similar LMS platform.
• Knowledge and experience with Instructional Systems Design / Adult Learning Technology.
• Proven ability to work in a team environment and to communicate and collaborate across functional areas.
• Exceptional organizational and time management skills.
• Strong attention to detail in configuring systems and deployments.
• The ability to be self-directed and results oriented.
• User focused with the goal continuous improvement of user experience.
• The ability to communicate effectively with external clients and technical teams.

Preferred Qualifications

• Bachelor's degree or equivalent additional years of professional experience in a related field.
• Experience writing technical documentation (e.g. Technical Design Documents, Standard Operating Procedures, FAQs).
• Familiarity with SCORM, xAPI and other eLearning standards.
• Familiarity with WCAG Accessibility standards.

Salary & Benefits

The salary range for this position is $79,464 to $97,646. Salary decisions within the range are based on experience, education and internal equity.

The National Council offers a comprehensive benefits package, which includes (but is not limited to):

• Medical, dental, vision, life and disability insurance
• 403(b) retirement plan with employer contributions after 1 year of service
• Paid time off, including vacation, sick, personal, floating holiday, bereavement and observed federal holidays
• Parental support benefits, including adoption, fertility and surrogacy reimbursement and two weeks paid parental leave
• Free unlimited Relias professional development courses
• Annual professional development and tuition reimbursement funds
• Calm Premium access

About Us

The vision of the National Council for Mental Wellbeing is to make mental wellbeing, including recovery from substance use challenges, a reality for everyone. Despite overwhelming need, nearly 30 million people across the U.S. do not have access to comprehensive mental health and substance use treatment.

Founded in 1969, the National Council is a 501(c)(3) membership organization that drives policy and social change on behalf of more than 3,200 mental health and substance use treatment organizations and the more than 15 million children, adults and families they serve. We advocate for policies to ensure equitable access to high-quality services. We build the capacity of mental health and substance use treatment organizations. And we promote greater understanding of mental wellbeing as a core component of comprehensive health and health care. Through our Mental Health First Aid (MHFA) program, we have trained more than 3 million people in the U.S. to identify, understand and respond to signs and symptoms of mental health and substance use challenges.

The National Council is growing to meet this moment. We've more than doubled our dedicated team to 240+ employees since 2020. Although we have office space in Washington, D.C., we operate as a remote-first organization, with employees working from their various locations across the United States.

The National Council is proud to be an equal-opportunity employer. We embrace individuals from all backgrounds and perspectives, welcoming people of all races, ethnicities, religions, genders, sexual orientations, and ages, as well as veterans, people with disabilities, and those with lived experiences in mental health and substance use challenges to apply. We are committed to fostering a welcoming environment and recruitment process for everyone. If you require accommodation during the application process, please contact us at Recruiter@thenationalcouncil.org.