Supervisor, Uplink Control Center (UCC) - SiriusXM

Who We Are:

SiriusXM and its brands (Pandora, SiriusXM Media, AdsWizz, Simplecast, and SiriusXM Connected Vehicle Services) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are.

This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing SiriusXM's vision to life every day.

SiriusXM is the leading audio entertainment company in North America, and the premier programmer and platform for subscription and digital advertising-supported audio products. SiriusXM's platforms collectively reach approximately 150 million listeners, the largest digital audio audience across paid and free tiers in North America, and deliver music, sports, talk, news, comedy, entertainment and podcasts. Pandora, a subsidiary of SiriusXM, is the largest ad-supported audio entertainment streaming service in the U.S. SiriusXM's subsidiaries; Simplecast and AdsWizz make it a leader in podcast hosting, production, distribution, analytics and monetization. The Company's advertising sales organization, which operates as SiriusXM Media, leverages its scale, cross-platform sales organization and ad tech capabilities to deliver results for audio creators and advertisers. SiriusXM, through Sirius XM Canada Holdings, Inc., also offers satellite radio and audio entertainment in Canada. In addition to its audio entertainment businesses, SiriusXM offers connected vehicle services to automakers.

How you'll make an impact:

As part of the Washington DC Uplink Operations Center you will be managing the satellite uplinks, and configuration parameters for all SiriusXM satellite audio and data services. As part of the larger Operations Team, you will be part of the largest audio entertainment company providing world class service to millions of subscribers

What you'll do:

The Supervisor, UCC will oversee the 24/7 operations of the Uplink Control Center, ensuring consistent, high-quality broadcast delivery and swift incident response. This role manages shift personnel responsible for monitoring uplink systems, channel configurations, and conditional access services. The supervisor will coordinate scheduling, assign tasks, and lead training to uphold operational standards and support fault resolution processes. Acting as a key liaison between operations and engineering, this individual will validate system configurations, contribute to the transition of new technologies into production, and ensure compliance through documentation and performance oversight. The Supervisor, UCC will also maintain shift/team readiness for business continuity and emergency scenarios, while fostering a culture of accountability, technical excellence, and continuous improvement.

What you'll need:

• Associates degree in computer science, engineering, or equivalent related degree; military training or equivalent experience will be considered in lieu of degree

• At least 2 years of experience in one or more of the following areas: Network/IP communication, RF system operations, Systems Administration, anomaly resolution or a combination thereof

• 2 years of relevant experience in broadcast operations, network operations, or uplink/satellite systems, with 2+ years in a people leadership role

• Previous role or experience managing and supervising 24/7 shift personnel and schedules

• Able to support a 24-hour/7-day facility; able to work holidays, weekends, and occasional overtime. This is a fixed shift position, but subject to change based on operational requirements

• Experience with Active Directory, Group Policy, installation, patch management, and clustering

• Deep understanding of Red Hat Linux Administration ,including in using and updating RHEL systems

• Proficient in database queries, backups, restores, configuration and monitoring of a diverse set of database environments, including Microsoft SQL Server, Postgres, MySql

• Command-line and scripting skills (Power Shell, bash, python, SQL)

• Knowledge of with network protocols and standards, routing, encoding, encryption, multiplexing, modulation, and transmission

• Facilitating management initiatives in transitioning new or upgraded systems to Operations (TTO)

• Ability to project professionalism over the phone and in person with excellent written and verbal communication skills

• Ability to work independently and in a team environment

• Must be able to prioritize and multi-task, and work under shifting deadlines in a fast-paced environment

• System Administration and IT Certifications in Linux, Microsoft, or other network related fields are a plus

• Demonstrated ability to work across technical and non-technical teams (e.g., Engineering, Programming, IT).

• Familiarity with configuration management, system integration, and operational readiness processes.

• Excellent organizational and communication skills, with experience managing large-scale deployments or transitions

• Strong decision-making skills under pressure and the ability to balance short-term problem-solving with long-term planning

• This position requires the use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). As required by ITAR, to perform this position you must be a U.S. Citizen, U.S. Permanent Resident (i.e., 'Green Card Holder'), Political Asylee, or Refugee

Technical Skills:

• Knowledge of satellite transponders, RF systems, signal modulation/demodulation, and transmission paths

• Use tools such as spectrum analyzers, multiviewers, and signal monitoring systems to identify and report anomalies

• Understanding of playout systems, automation, audio encoding, multiplexing, and content distribution workflows

• Experience with tools for signal quality assurance and diagnostics (e.g., spectrum analyzers, IRDs, multiviewers)

• Use of systems like Ops Genie, ELK or Splunk for monitoring and alerting

• Use network and broadcast monitoring tools (e.g., SNMP dashboards, alerting systems) to detect faults and notify engineering teams

• Incident Management Platforms: Experience with ServiceNow, Jira, or similar tools for creating and tracking incidents to resolution

• Strong familiarity with Slack, Zoom, and email communication principles

• Familiarity with Service Now or other incident management software

This position requires the use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). As required by ITAR, to perform this position you must be a U.S. Citizen, U.S. Permanent Resident (i.e., 'Green Card Holder'), Political Asylee, or Refugee

At SiriusXM, we carefully consider a wide range of factors when determining compensation, including your background and experience. These considerations can cause your compensation to vary. We expect the base salary for this position to be in the range of $70,000 to $90,000 and will depend on your skills, qualifications, and experience. Additionally, this role might be eligible for discretionary short-term and long-term incentives. We encourage all interested candidates to apply.

Our goal at SiriusXM is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.

The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.