Imaging Services Specialist I

We are seeking a dedicated and detail-oriented Imaging Services Specialist I to join our team!

The Imaging Services Specialist will provide internal customer service by promptly scanning, indexing, and ensuring Quality Control of document images, according to all department standards. The successful candidate will assist in meeting all production deadlines and aspects of incoming mail, including Postal Standards. This is an excellent position for someone who appreciates administrative and banking functions, including performing daily keying and balancing all work through the 4|sight imaging system, while working closely with co-workers to make sure that all check items are processed to meet deadlines according to standards.

• Collects and processes all outgoing and incoming mail. Assists staff and delivery personnel with overnight packages, registered mail, HOLD mail, and other time sensitive deliveries. Ensures same day turnaround time on the processing of all mail pieces (with the exception of scheduled Marketing mailings).
• Prepares courier bags and ensures inter office items are properly disbursed.
• Maintains adequate balances at the post office(s) and the meter for Business Reply Mail account(s) and regular mail pieces. Also submits requests for payment of permit fees and post office box rental fees.
• Monitors Mail Team inbox for mail specific communications.
• Processes Returned Mail using Synapsys & department approved procedures to ensure compliance.
• Processing of Verification of Deposits, Credit References and Research Requests per department standards.
• Timely keying and balancing of check images to meet all cash letter and nightly processing deadlines. Assists with support calls when necessary.
• Printing and reviewing corrections, transmitting all balancing files to the AS/400, working invalid accounts and ensuring files (both data and image) are complete before final transmission.
• Sends the outgoing cash letters electronically to all sources.
• Runs 4Sight End of Day.
• Verifies completion of check capture for each branch daily
• Replaces images for documents put through in document carriers to ensure quality customer statements and with substitute documents used for customer confidentiality during error resolution.
• Adheres to and upholds all written policies and procedures of Mascoma Bank, including BSA/CIP and OFAC monitoring and reporting, security, operation, and personnel policies.
• This job description provides a general overview of the role and is not intended to provide a comprehensive list of all duties and responsibilities.

Work Location: This position is performed onsite at Operations Center in White River Junction, VT.

What You Bring

• Minimum High School Diploma or equivalent.
• 2 years of banking experience or related document imaging experience.
• Ability to communicate effectively in stressful situations and to read and understand written and verbal instructions.
• Aptitude for working with machinery.
• Well organized to insure timely completion of all duties with a high degree of accuracy.
• Must have demonstrated analytical skills.
• Ability to work independently with minimal supervision.
• Ability to use and working knowledge of computers/strong typing skills.
• Good interpersonal communication.
• Able to maintain confidentiality and privacy.

If you are interested in the role and do not meet 100% of the requirements, we are still interested in hearing from you!

Why Mascoma Bank?

• Strong culture of belonging with a team that values creativity, new perspectives and innovation.
• Community first minded. We care about our employees and the communities we serve.
• Competitive compensation.
• Flexible work environment.
• Career development and internal career mentorship.
• Comprehensive health care, dental care, and vision.
• 401(K) Program: 4% safe harbor employer match on top of 5% non-elective contributions following one year of service.
• Generous PTO starting at 22 days per year, not including 11 paid holidays and 16 hrs. of Volunteer Time Off.
• Tuition Reimbursement.
• Student Loan Paydown and so much more!

Background and Credit Check

As part of our commitment to maintaining a secure financial institution, all final candidates will be required to successfully complete background and credit screenings as part of the hiring process. These screenings will be conducted in accordance with applicable laws and industry regulations.

Please note: Having a record on a background or credit report does not automatically disqualify you. We evaluate results on a case-by-case basis, taking into account their relevance to the role and any regulatory requirements.

Our Commitment to Belonging!

The communities served by Mascoma Bank consist of individuals from diverse backgrounds. Our employees likewise bring unique perspectives, experiences, and approaches to the bank. We strive to create a safe and welcoming environment for all who pass through our doors and a workplace that actively demonstrates mutual respect and trust, one of our core values. A truly inclusive culture leads to a sense of belonging and support for all team members and inspires innovation and creativity. We are committed to recruiting and retaining a diverse talent pool, increasing team member engagement through professional development and community outreach activities, and offering personal growth workshops and team-building opportunities. By embracing diversity, equity, and inclusion, we strengthen our communities and ourselves.

Mascoma Bank is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, ethnicity, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, status as an individual with a disability, or other applicable legally protected characteristics. To request reasonable accommodations, please contact careers@mascomabank.com.

Mascoma Bank is an Affirmative Action and Equal Opportunity Employer, M/F/D/V.