Director, Global Client Operations

About IPG Health:

A three-time Network of the Year winner at Cannes Lions Health and winner of an unprecedented twelve Network of the Year titles from the industry's top five creative award shows, IPG Health is one of the world's most awarded global healthcare communications networks. By combining science, creativity, and strategy, we strive to deliver the best-quality services to our clients. Our 1,900+ employees in 60 offices across 20 countries and 6 continents are united by one vision: to help our clients play a meaningful role in healthier lives. IPG Health is a part of Interpublic Group (IPG).

Position Summary:

The Director, Global Client Operations, will lead operations, processes, and systems that optimize the performance of multiple extensive global agency relationships in the healthcare sector. This position will play a critical role in achieving financial and operational objectives for the network, working closely with multiple stakeholders globally.

Reporting to the Director, Global Client Operations - EVP

This role will have line management responsibility.

Responsibilities:

• Lead the global agency teams that work across our top international client partnerships to ensure alignment with a central model that is consistent in working to generate effectiveness and efficiency.y
• Be a key client-facing partner at the IPG Health level, playing an active role in overseeing the key relationship with a clear understanding of agency account, operations, and finance function.s
• Act as a conduit between key stakeholder groups, including production, business intelligence, growth, and finance to ensure global clients benefit from interoperability of the network and data
• Lead internal initiatives to improve the management of central client relationships (e.g., client data initiatives, SI.D, etc.)
• Lead operational components of global or multi-agency RFIs, RFPs, and pitches. Where appropriate, support new business opportunities and efforts with content development and pitch participation.
• Lead open architecture solutions and act as a key conduit and connection point with other networks and disciplines in forming these solutions.s
• On both current and new clients, development of new strategic solutions and initiatives to support the continued growth of the relationship
• Lead the development, implementation, and revision of globally shared client management processes to form an IPG Health standard, meeting the brand and commercial needs of our agency teams working on global client engagements.
• Support global client finance in the development of commercial agreements and solutions.
• Lead global client performance review processes, including participation, results, and dashboard management. Lead agency performance plan development
• Manage the onboarding process for agencies across markets, including ongoing provision of operational counsel to those agency teams.
• Support integration of non-owned agencies into client processes and ways of workin,g ensuring sensitive management of the clients.
• Be a keescalation point for client operational and performance issues through a straightforward resolution process, working closely with stakeholder teams. Ability to independently solve the problem together with the agency and client
• Act as a point of contact on client requests and represent network and agency interests in client discussions, triaging requests, and leading teams to solutions where necessary.y
• Review and assessment of MSAs for practical implementation
• Oversee the IPG Quarterly Business Review process, consolidating agency finance, operational, creative, growth, and performance information for the network

Job Requirements:

• 10-15 years of experience in agency account management, project management, or operations.
• Solid understanding of agency capabilities, disciplines, projects, and work types
• Solid understanding of agency finance processes
• Experience of working across markets and cultures
• Experience in the pharmaceutical industry, healthcare marketing, life sciences, or biology experience; familiarity with medical terminology (therapy areas and indications) is a plus
• Ability to collate and synthesize input from a large variety of internal and external sources
• Strong Microsoft Excel and PowerPoint skills are a must
• Comfort working in a deadline-driven environment and prioritizing rapid, timely responses
• Ability to work in a matrix organisation and with different levels of seniority

EDUCATION:

DEGREE/DIPLOMA

• Bachelor's

AREA OF STUDY

• Any area of study

REQUIRED/PREFERRED

• Preferred

EXPERIENCE:

MINIMUM EXPERIENCE

• 10-15 years Project Management,
• Required

AREA OF EXPERTISE

• Pharmaceutical Marketing and Advertising

REQUIRED/PREFERRED

• Highly preferred

KNOWLEDGE, SKILLS, & ABILITIES:

Software:

• Proficient in Microsoft Office Suite (Outlook, Excel, Word, Teams) or equivalent platform.
• Proficient with Adobe Acrobat, and able to speak the language of creative developer platforms (Figma, Adobe, or Content Management and Systems equivalent).
• Strong knowledge of project management tools (Microsoft Project, Workfront, or equivalent) required.
• Proficient with financial management tools (e.g., SAP/Fiori or equivalent).

Skills and Abilities:

• Strong multichannel production knowledge across print, video & digital (websites, IVAs, emails, banner ads, and congress panels).
• Strong organizational skills.
• Strong verbal and written communication skills.
• Strong people management ability.
• Experience leading cross-discipline teams.
• Experience with strategic scenario planning.
• Strong experience with the campaign launch process is highly preferred.
• Strong financial aptitude.

COMPETENCIES:

• Leadership and Mentorship: Demonstrates a stabilizing and authoritative presence that engenders team confidence and communicates a clear vision that moves everyone toward a common goal.
• Motivation: Possesses the ability to motivate and inspire others to work toward the ideal results.
• Collaboration: Works effectively in a team to build and foster a collaborative environment.
• Multitasking: Juggles and prioritizes competing tasks and deliverables.
• Problem-Solving: Shows curiosity and interest in finding the cause of problems, chooses effective solutions, and takes the necessary action to resolve them.
• Attention to Detail: Self-edits work and has a sharp focus on small details.
• Communication: Expresses ideas confidently, professionally, and accurately across multiple mediums (written and verbal).
• Accountability: Demonstrates and communicates a high level of ownership and commitment to achieving results; Takes responsibility for actions, decisions, and consequences.
• Interpersonal Skills: Works effectively in a team environment and builds relationships with others
• Organization: Manages Time, proactively finds the resources (e.g., Time, people, materials) needed to complete the job, and ensures the work is completed on Time.
• Delegation: Can distribute and balance workload amongst junior team to foster a collaborative environment.
• Strategic Thinking: Demonstrates ability to address present and future business challenges holistically.
• Growth: Has a passion for curiosity and a thirst for knowledge, promotes these traits with the team, and pursues continuing education.

SALARY:

• $125,000 to $170,000

STATEMENT OF UNDERSTANDING:

This Job Description is not a contract of employment but just a reference for your mutual understanding of the terms and conditions associated with the position. Your role may vary from this description, and you may be asked to perform other duties or have additional responsibilities outside of what's outlined above. If you think that there are elements of this job description that are inaccurate, please speak with your manager and/or HR Partner. There are three types of Employee Work Arrangements that classify where a person conducts work: In-Office, Hybrid, and Fully Remote. The amount of Time an employee spends working virtually versus in person is dictated by their work arrangement classification, the demands of the role, the needs of the agency and their team, and a person's performance. This job description is not intended to include modifications consistent with providing a Reasonable Accommodation.

Salary

125000 - 170000

About the Agency

At IPG Health, we are a collective of over 45 agencies and 6,500+ people across six continents driven by a healthy obsession with creating novel marketing solutions and doing what's right for our clients, their brands and our people. And we know that we can't do what's right unless equity, diversity, and inclusion (EDI) are at the heart of our business. We have over 20 full-service agencies and 18+ specialized agencies that jointly sit at the nexus of creativity, digital channels, technology, and data, ready to help clients accelerate their business and impact lives around the world. In our mind, there's nothing more important than health. That's why we're obsessed with harnessing creativity, technology and data to inspire behaviors that fuel better health. It's why we're relentless about making science understandable and actionable, connecting it to human needs. And it's why we're constantly challenging convention and bringing to life smart ideas - big and small - that push boundaries and leave the world better than we found it.

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