Patient & Physician Service Specialist

Job Summary:

Dexian is seeking a Patient & Physician Service Specialist for an opportunity with a client located in Saint Louis Park, MN.

Responsibilities:

• Provide direct, expert support as a Patient Services Specialist for patient, employees, and HCP inquiries
• Assess need, gather, and accurately analyze all pertinent information
• Prepare an accurate, understandable layperson communication
• Deliver response in a respectful manner to meet needs of request, demonstrating empathy, education, and empowerment
• When applicable, provide prospective patients with product or service information
• Successfully manage conversations with frustrated or highly emotional patients
• Document interactions per regulation, policy, and department process
• Maintain awareness of regulations including, but not limited to: device tracking, complaint handling, and quality systems
• Maintain knowledge of HIPAA and privacy laws, Medicare policies and insurance guidelines
• Be aware past, present, and future products and services
• Document request requirements, timeline, and communicate to patients, field representatives, and customers as needed
• Actively participate in process improvement
• Work with Quality Post Market team to ensure timely reporting of potential adverse events and product/therapy issues

Requirements:

• This role occasionally requires coverage for some company holidays
• This role requires extended periods of time doing computer-based and telephone work in an office environment
• A high school diploma or equivalent is generally the minimum educational requirement
• Prior experience in a customer service, healthcare, or clerical role is often preferred or required, with some positions seeking a few years of experience in these fields
• An Associate's or Bachelor's degree in a healthcare-related field can be a plus for some positions

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.