- IT Field Tech - Jackson MI

100% ONSITE - in Jackson MI

Personality:

• Easy going and laid back
• Have to be able to adapt to schedule changes and go with the flow
• Eager to learn
• 8-5 job but candidate needs to understand that may need to be available for afterhours emergencies
• In a steel manufacturing environment so dirty, loud, and hot.
• Customer Service minded - help desk experience a plus
• Someone ready to jump on a task and meet with internal clients in person. "get out of the chair and go fix the problem"
• Problem solving skills - do not have to know the answer but has the drive to find it
• "Another Don would be perfect" - (Don's Resume attached to job in BH)

Preferred Skills and Experience:

• Basic knowledge of computer functions and support - basic troubleshooting skills
• Windows 10 and Office 365 on desktops
• Assist w/ mainframe issues - mostly implementations
• Asses service tickets (ticketing system: Service Now) and escalate appropriate tickets to Network Infrastructure Team (Cisco apps, core issues, AD issues beyond password changes / basic user help) and willingness to "own" the ticket even after escalated.
• VM Ware for server environment (20-25 servers) - VM Ware experience a plus but not required.

Notes about location:

• Steel Manufacturing environment (loud, dirty, and hot)
• Rural area but traffic light so commute not bad.

PRINCIPAL ACCOUNTABILITIES:

1. Desktop Support:
2. Troubleshoot and resolve issues that result from employee laptop/desktop computers and peripherals.
3. Ensure customer issues/tickets are resolved in a timely manner. - Ticket System: Service Now
4. Assist end users with packaged software and some basic support of Gerdau critical applications.
5. Software installations and license tracking and support.
6. Provide hardware support to end users (laptop, desktop, related accessories, printers, copiers, telephones, etc). Work closely with Corporate IT on hardware purchasing and asset management.
7. Customer Service:
8. Provide quality support to user community, employing a high degree of customer service, technical expertise, and timeliness.
9. Resolve problems with a high degree of patience and problem management techniques.
10. Convey technical issues in laymen's terms so the customer can understand.
11. Business Analyst:
12. May support the location as the local IT Business Analyst. Bring location IT needs to the NAIT BA team to ensure local needs are being planned for and addressed.
13. Support IT by actively supporting the local implementation of projects that arise from the business or IT.
14. Serve as the voice of IT to local site management (both communication from local management and communication from NAIT & Global IT back to local management)
15. Technical:
16. Provide more advanced infrastructure support to devices resident at the location that are not supported by Client infrastructure outsourcing partner.
17. Acquire and maintain a basic understanding of the location Local Area Network (LAN) setup/topology in order to troubleshoot network issues that may occur at the site.
18. Provide onsite (basic support) to Client infrastructure outsourcing partner with regards to server and network infrastructure resident at the location.
19. Acquire and maintain current knowledge relevant product offerings and support policies to provide technically accurate solutions to users.

Minimum:

• 3 year's work experience in desktop support
• Industrial work environment
• Proficiency in MS OS and other regular packaged software
• Essential networking and server skills

Education/Degrees: Associates Degree in Computer Science, Management

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.