Business Analyst

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

NOTE: This hybrid role can be located in CHICAGO IL or RICHARDSON TX ~ relocation will not be offered; sponsorship is not available.

Required Qualifications:

• Bachelor Degree and 2 years Information Technology experience OR Technical Certification and/or College Courses and 4 year Information Technology experience OR 6 years Information Technology experience.
• Agile & Scrum Practices - Manage backlog items, refine requirements, and support sprint ceremonies.

• Cross-Functional Collaboration - Work closely with data scientists, ML engineers, UX designers, and QA testers.
• Testing & Validation Support - Define UAT scenarios, edge cases, and acceptance tests for search relevance.
• Visualization - Use diagrams, mockups, and prototypes to illustrate AI-driven search flows.

• Requirements documentation, Use case and user story development.

• Data Requirements Gathering - Identify training data, metadata, feedback loops, and evaluation datasets needed for search optimization.

• Visualization using diagrams, mockups, and prototypes
• Analytical Thinking - Ability to interpret search logs, user feedback, and performance data.
• Problem-Solving - Break down ambiguous search requirements into clear deliverables.
• Understanding of generative AI concepts (LLMs, embeddings, prompt engineering)
• Knowledge of search technologies (vector databases, NLP-based search, RAG)

Preferred Qualifications:

• Healthcare experience preferred
• Data requirements gathering (training data, metadata, feedback loops)
• Definition of search evaluation metrics (precision, recall, relevance, latency, satisfaction)
• Awareness of bias, hallucination risks, and data privacy considerations

#INCR

#LI-BS1

#LI-Hybrid

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

Pay Transparency Statement:

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards.

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plansubject to the terms and the conditions of the plan.

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

Exact compensation may vary based on skills, experience, and location.