Guest Experience Coordinator

Omni Bedford Springs Resort & Spa

Join our award-winning team of associates at the luxurious and exquisite Omni Bedford Springs Resort & Spa. More than just a sought-after destination for travelers worldwide, the Omni Bedford Springs Resort & Spa flawlessly combines a rich history and historic charm with all of the modern conveniences one would expect from a four-diamond hotel property. The Omni Bedford Springs Resort & Spa offers unparalleled service and amenities to thousands of travelers each year.

Our Omni Bedford Springs Resort & Spa associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Bedford Springs Resort & Spa may be your perfect match.

To assist with ensuring consistent 4-Diamond service and to maintain a welcoming and friendly atmosphere in both the lobby and front drive of the resort.

Will work closely with Front Office, GSM and Concierges to create a memorable stay for each guest
• Must be proficient in Opera and able to Assist Front Desk as needed, including covering shifts
• Be involved in resolution of guest complaints.
• Ability to quickly learn new programs. Ability to train others in the use of applications, including MS Office Suite, Opera, Alice, Open Table, Fare Harbor, Spa Soft and golf scheduling.
• A deep understanding of a computer and software is necessary to perform the job functions such as creating templates, documentation, and spreadsheets. Must be able to use multiple applications simultaneously while still paying attention to the needs of our guests first and foremost.
• Review of daily arrivals to ensure all celebrations and special occasions are noted and recognized
• Conduct historic tours for guests and groups
• Maintain historical information on the resort and create an accurate and efficient tour script to make certain every tour is giving consistent information. Keep a good relationship with the history committee as a valuable resource.
• Must maintain a clean professional appearance
• Assist Valet with Greeting cars, recording calls, luggage storage and any other necessary items