Intranet and Digital Experience Manager

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks that include numerous retail and restaurant discounts, savings on local child care centers and special rates for performing arts events.

University Development's purpose is to support the mission of the university by raising private resources to enhance financial support for students, faculty, programs, and facilities. University Development provides leadership and centralized services to all development offices throughout the University, serving as a focal point for annual giving, application development and IT support; campaign management; constituent programs; corporate and foundation relations; donor relations; gift planning; gift services; industry relations; marketing/communications; parents giving; principal gifts; prospect management, research and analytics; regional programs; scholarships and student aid; talent management; university events; and volunteer engagement.

Carolina Development is proud of its donor-centered philosophy, pursuing activities that always respect the interests and intentions of the donor as well as the University. The organization's collaborative nature is a critical component to fulfilling our mission of raising private funds to benefit the university.

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Reporting to the Director of Professional Development, the Intranet and Digital Experience Manager leads strategic intranet project management and digital accessibility efforts within the University Development Office ( UDO). The position is primarily responsible for overseeing the planning, implementation, and continuous improvement of the department's intranet platform with a strong focus on user experience, stakeholder engagement, and organizational alignment.

As Project Management Lead for the department's intranet, the role develops and executes comprehensive change management strategies to ensure successful adoption of new technologies and processes. It anticipates user needs, addresses resistance to change, and crafts targeted communications to support engagement and transparency across the organization. This includes curating and managing content related to employee engagement and departmental initiatives for the employee newsletter, ensuring alignment with intranet communications and reinforcing a connected, informed workplace culture. The position also establishes governance frameworks, policies, and procedures to maintain an intuitive, accessible, and scalable intranet infrastructure.

In collaboration with the Digital Accessibility Office, the role ensures that all digital content produced by UDO meets university-wide accessibility standards and compliance guidelines. It acts as a key resource for accessibility best practices, conducts audits and reviews of digital materials, and provides expert consultation to UDO teams to foster inclusive digital experiences.
The position also supports professional development by creating end-user training resources, documentation, and feedback mechanisms. It monitors user satisfaction and usage patterns to inform enhancements and serves as a liaison between the Digital Innovation team and end users, ensuring consistent communication and responsive support.

Master's or Bachelors and 0-2 years' experience; or will accept a combination of related education and experience in substitution.

* Proven experience managing intranet platforms or similar digital systems, including structuring content, developing governance models, and supporting end-users through training and documentation.
* Strong understanding of digital accessibility standards (e.g., WCAG 2.1, ADA Section 508), with demonstrated ability to apply best practices and collaborate with accessibility professionals.
* Excellent written and verbal communication skills, with experience curating content for internal audiences and delivering messaging that supports employee engagement and organizational alignment.
* Ability to work cross-functionally and independently, demonstrating strong project management skills, attention to detail, and the ability to prioritize and manage multiple deadlines in a dynamic environment.
* Experience with content management systems ( CMS) like Drupal or WordPress.

* Experience within higher education advancement.
* Knowledge of Search Engine Optimization and web traffic metrics.

Not Applicable.

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu
Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.