New

Transportation Dispatcher

Mass General Brigham (Enterprise Services)
United States, Massachusetts, Somerville
21 3rd Avenue (Show on map)
Oct 01, 2025
Summary Responsible for obtaining necessary information from agencies and customers requesting service, coordinating various types of services, schedules requests to meet resource availability, dispatching the appropriate personnel in response to service requests, processing requests by field providers, facilitating information flow between the healthcare team and field personnel, and performing assigned clerical and billing functions as needed. Does this position require Patient Care? No Essential Functions -Receive and prioritize emergency and non-emergency calls from hospital staff, patients, and other healthcare providers. -Acts as a liaison between the department and facilities to obtain needed information and documentation. -Assess the nature of the call and determine the appropriate level of response, including the deployment of paramedics, ambulances, and other necessary resources. -Relay information accurately, including patient details, location, and the nature of the emergency. -Input and update mobile healthcare call data. -Monitor and document response times of units, investigating and reporting all response time exceptions. -Record all dispatch information, including call details, response times, and actions taken, in the dispatch log. -Prepare reports on dispatch operations, incidents, and resource utilization for review by hospital administration. Education High School Diploma or Equivalent required and Other Certificate/Diploma preferred Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience Experience in emergency dispatching, EMS or similar area 1-2 years preferred and Experience in hospital or healthcare operations 1-2 years preferred Knowledge, Skills and Abilities - Strong communication skills, both verbal and written. - Ability to multi task and work under pressure in a fast-paced environment. - Proficiency in using dispatch software, GPS, and other communication tools. - Excellent problem-solving and decision-making abilities. - Ability to work effectively in a team and collaborate with multiple stakeholders. Physical Requirements Standing Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.