Housing Manager

Informa Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business.

We also provide year-round online platforms where companies showcase their businesses and products and buyers conduct research, generating valuable leads, and we provide data and digital content that supports the flow of knowledge and transactions in markets.

This role is based in our Irving, Orlando, or Fort Lauderdale office.

As the Housing Manager, you will play a crucial role in planning and executing hotel accommodations for Informa trade shows and events. Serving as the primary liaison between Informa's event teams, hotel partners, attendees, and exhibitors, you will oversee the entire lifecycle of event housing - from strategy development and system implementation to inventory management and quality assurance.

In this role, you will be responsible for maximizing hotel bookings while ensuring an exceptional guest experience. Additionally, you will maintain alignment with contractual obligations and financial targets.

Role Accountability and Duties:

• Develop and implement comprehensive housing strategies tailored to each assigned show/event.
• Establish and manage project timelines to meet all internal and external deadlines.
• Conduct quality assurance audits prior to event launch in the reservation system.
• Build and maintain events within the Reservation System, ensuring accuracy and efficiency.
• Prepare and maintain revenue projections, event budgets, and periodic reforecasts.
• Serve as the primary point of contact for hotel partners, ensuring compliance with contract terms and delivering high service standards.
• Manage room block inventory, identifying opportunities to optimize allocations and minimize attrition.
• Analyze historical data, current performance, and market trends to inform buying strategies and boost bookings.
• Leverage hotel industry knowledge to negotiate additional value through concessions, comps, and flexible terms.
• Process and manage reservations for VIPs, staff, and guests as required.
• Collaborate with internal show teams to ensure the optimal use of complimentary room nights and amenities.
• Act as a key resource for attendees and exhibitors requiring housing assistance.
• Foster strong, ongoing relationships with hotel global sales offices, property contacts, and convention & visitor bureaus (CVBs).
• Maintain consistent communication with internal stakeholders, providing updates and insights on room block performance and event status.
• Represent Informa in industry events and hotel partner meetings to support broader business goals.
• This role may be based in a local office, pending local regulations, to promote collaboration and facilitate training/support.
• Occasional travel may be required to attend events or hotel site visits.
• Flexibility in working hours may be necessary to accommodate global time zones and event schedules.

• Bachelor's degree preferred; relevant experience may be considered in lieu.
• Minimum of 3 years' experience in hotel sales, convention services, or group reservations.
• Proven ability to manage multiple projects simultaneously in a fast-paced environment.
• Strong interpersonal, verbal, and written communication skills.
• Analytical thinker with a proactive, solutions-oriented approach.
• Highly organized with strong attention to detail.
• Collaborative, team-focused mindset with a positive attitude.
• Proficiency in Microsoft Office Suite; experience with housing management or CRM systems is a plus.

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you're not spending time together in one of our offices or other workplaces - like at an Informa event - you get the flexibility and support to work from home or remotely.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here's some of what you can expect when you join us. But don't just take our word for it - see what our colleagues have to say at LifeAt.Informa.com

Our benefits include:

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it's time for the next step, we encourage and support internal job moves
• Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
• Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
• Recognition for great work, with global awards and kudos programs
• As an international company, the chance to collaborate with teams around the world

The salary range for this role is $55,000- $70,000 based on experience.

This posting will automatically expire on 10/20/2025

We're not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most - although not all - of the skills and experience listed, we welcome your application.

If you would like to request reasonable adjustments or accommodationsto assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

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