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Imagery Support Representative

Vantor Inc.
$18.00 - $30.00 hourly.
401(k)
United States, Colorado, Westminster
1300 West 120th Avenue (Show on map)
Oct 01, 2025

Vantor is forging the new frontier of spatial intelligence, helping decision makers and operators navigate what's happening now and shape what's coming next. Vantor is a place for problem solvers, changemakers, and go-getters-where people are working together to help our customers see the world differently, and in doing so, be seen differently. Come be part of a mission, not just a job, where you can: Shape your own future, build the next big thing, and change the world.

To be eligible for this position, you must be a U.S. Person, defined as a U.S. citizen, permanent resident, Asylee, or Refugee.

Note on Cleared Roles: If this position requires an active U.S. Government security clearance, applicants who do not currently hold the required clearance will not be eligible for consideration. Employment for cleared roles is contingent upon verification of clearance status.

Export Control/ITAR: Certain roles may be subject to U.S. export control laws, requiring U.S. person status as defined by 8 U.S.C. 1324b(a)(3).

Please review the job details below.

Vantor is seeking an Imagery Support Representative to join our team! In this role, you will provide enterprise-level customer support for our external customers and ensure quality and performance delivery standards. By developing internal and external client relationships you will thrive in forecasting client business needs, plan service deliveries, drive proactive service, and support mechanisms to reduce client downtime/costs. You will directly support revenue grown by acting as a liaison between customers, technical support, product development, sales, and field services to identify opportunities to support delivery improvements, cost reduction, and improve value-add to the customer/client.

Vantor Intelligence is a provider of secure, precise, geospatial intelligence. We deliver disruptive value to government and commercial customers to help them monitor, understand, and navigate our changing planet. Our unique approach combines decades of deep mission understanding and a proven commercial and defense foundation to deploy solutions and deliver insights with unrivaled speed, scale, and cost effectiveness.

Responsibilities:

  • Provide excellent e-mail customer support for internal and external customers
  • Answer inbound email and phone communications
  • Processes orders and prepares quotations and feasibilities
  • Assist customers to define order requirements, including image selection
  • Utilize knowledge of company policy and departments to find answers to technical questions
  • Apply knowledge of satellite imagery to perform basic quality control evaluations and recommendations
  • Attend training and development courses, provide training to peers and customers as needed
  • Effectively communicate with all levels of the company and customers
  • Collaborate between customers, technical support, product development, sales, and field services
  • Identify opportunities to support delivery improvements, cost reduction, and improve value-add

Minimum Qualifications:

  • Must be a U.S. citizen or permanent resident
  • 2 years of previous experience in customer service, preferably in a professional or B2B setting
  • Previous experience with Microsoft Windows, Microsoft Office Suite (Outlook, Excel, etc.)
  • Excellent communication skills

Preferred Qualifications:

  • Bachelors degree in Geography, GIS, Communications, Sciences, or similar
  • Previous exposure to GIS applications and technologies, e.g., Esri ArcGIS, ArcGIS Pro, QGIS
  • Excellent listening, comprehension & interpersonal skills
  • Effective problem-solving and analytical abilities

Pay Transparency: In support of pay transparency at Vantor, we disclose salary ranges on all U.S. job postings. The successful candidate's starting pay will fall within the salary range provided below and is determined based on job-related factors, including, but not limited to, the experience, qualifications, knowledge, skills, geographic work location, and market conditions. Candidates with the minimum necessary experience, qualifications, knowledge, and skillsets for the position should not expect to receive the upper end of the pay range.

* The base pay for this position within Colorado is: $18.00 - $30.00 hourly.

For all other states, we use geographic cost of labor as an input to develop market-driven ranges for our roles, and as such, each location where we hire may have a different range.

Benefits: Vantor offers a competitive total rewards package that goes beyond the standard, including a robust 401(k) with company match, mental health resources, and unique perks like student loan repayment assistance, adoption reimbursement and pet insurance to support all aspects of your life. You can find more information on our benefits at:https://www.Vantor.com/careers

The application window is three days from the date the job is posted and will remain posted until a qualified candidate has been identified for hire. If the job is reposted regardless of reason, it will remain posted three days from the date the job is reposted and will remain reposted until a qualified candidate has been identified for hire.

The date of posting can be found on Vantor's Career page at the top of each job posting.

To apply, submit your application via Vantor's Career page.

EEO Policy: Vantor is an equal opportunity employer committed to an inclusive workplace. We believe in fostering an environment where all team members feel respected, valued, and encouraged to share their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability, protected veteran status, age, or any other characteristic protected by law.

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