Liability Claim Representative

Location:Hybrid in Jacksonville

Schedule:M - F, 8 am - 5 pm

What work will you perform at Landstar?

The Auto Liability Claims Adjuster is responsible for investigating and resolving auto accident claims involving third-party property damage. This role requires thorough evaluation of facts, applicable laws, and regulations to ensure fair and equitable settlements. The adjuster will conduct detailed investigations, interview involved parties, assess liability, and manage claims through resolution while maintaining compliance with state-specific rules and industry standards. Your experience with effective communication, negotiation, and analytics skills will provide you with success in this role. This position is a wonderful opportunity to further your career in insurance and transportation as it supports and encourages ongoing industry education in an autonomous setting.

Essential Responsibilities:

• Review initial accident/incident details, including parties involved and damages.
• Verify applicable insurance policy coverage and coverage codes.
• Conduct investigations to confirm accident facts (e.g., police reports, witness and claimant interviews).
• Identify potential fraud indicators and escalate for SIU assignment if warranted.
• Determine need for field investigation by Independent Adjusters
• Assess liability based on available information and investigative findings
• Establish and adjust reserves appropriately throughout the claim lifecycle.
• Determine appropriate claim resolution, including negotiation and settlement.
• Obtain and document required settlement or authority from management.
• Coordinate with appraisers, repair facilities, tow companies, storage yards, rental companies, and other vendors.
• Approve rental vehicles and manage associated costs and rental periods.
• Confirm damages, repair or replacement costs, and related expenses.
• Maintain multi-state adjusting licenses and complete continuing education (CE) requirements.
• Stay updated on industry developments, legal changes, and best practices.
• Respond timely to arbitration filings and other legal or regulatory documents.

Minimum Qualifications:

• High School Diploma or GED
• Two years of experience in property damage claims, safety, compliance, transportation services, or a combination thereof.
• Current Florida adjuster license or acquired license within 90 days of hire.

Preferred Qualifications:

• Associate's degree in related field

Knowledge, Skills, and Abilities:

• Working knowledge of Windows, Word, Excel and PDF document formats
• Familiarity with electronic claims processing systems; ability to process claims in a timely manner.
• Excellent oral and written communication skills
• Sound independent negotiation, mediation, and conflict resolution skills within approval limits.
• Possess a general understanding of tort law, various rules of negligence, measure of damages, releases, statutory & general claims handling practices.
• An understanding of electronic discovery and preservation of evidence
• A general understanding of auto liability, general liability, physical damage insurance coverage

Why work at Landstar?

Landstar is seeking hard-working and dedicated employees committed to exceeding the expectations of those we serve. We employ a highly diverse workforce and welcome employees from all cultures and backgrounds to our team.

Our workplace culture is second-to-none. Landstar provides a safe and professional work environment in which to thrive and grow. We offer competitive compensation, robust benefit plans including affordable medical plans, employer 401(k) match, paid time off, tuition assistance and much more.

If you want to be part of a top-notch transportation company with an emphasis on safety, service, teamwork, and dedication then Landstar is the place for you!

Landstar is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other characteristic protected by federal, state or local laws. Landstar will provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should send an e-mail to employment@landstar.com.

Privacy Policy

Landstar uses application information only for employment related purposes, including background investigations and regulatory compliance. Landstar will not disclose the information to any other person or entity, unless compelled by force of law. Landstar stores your application information on computers operated by Ceridian. This on-line application software is provided by Ceridian under an agreement which specifies that Ceridian will not disclose or make any use of application information stored on its secure servers.