New

National Account Director - Intermediary Market

HEI Hotels & Resorts
life insurance, vision insurance, 401(k)
United States, Georgia, Braselton
Oct 02, 2025
About Us Within the sweeping panorama of the north Georgia foothills, Chateau Elan began with the planting of the vineyards in 1981. From these lush vines has grown a 3,500 acre conference and leisure destination. We welcome your interest in applying for a position with Chateau Elan Winery & Resort. For many years, we have served our guests with the highest level of products and service in luxury resorts. We owe our growth and success to our associates who have served our guests with dedication and pride. The key to our continued growth is found in satisfying and exceeding our guests' expectations. We look for people with personality, energy, enthusiasm, excellent grooming and commitment. We nurture and train our associates throughout their tenure here. They, in turn, provide the highest level of guest service making Chateau Elan the special place it is today. Perks include but are not limited to discount hotel stays, discount spa services, discount golf, discount food and beverage, discount retail as well as access to the YouDecide discount program. YouDecide offerings include negotiated pricing arrangements for vacation destinations, hotels, vacation planning, rental cars, movie tickets/rentals, consumer electronics, consumer goods and services, personal services and even discounts on cell phones and plans. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview The National Account Director will lead strategy, solicitation, and account management for the intermediary market (third-party agencies, meeting planners) to drive topline revenue. This role is responsible for cultivating strategic relationships with key accounts, positioning the resort as the premier destination for meetings and events, and ensuring revenue targets are achieved across rooms, food & beverage, and ancillary services. The Director serves as the primary liaison between the resort and assigned intermediary partners, ensuring consistent brand representation, long-term relationship development, and delivery of business results. Essential Duties and Responsibilities Develop, grow, and manage key intermediary account relationships to generate group and meeting business for the resort and affiliated property. Proactively solicit new business and expand production from existing accounts through account planning, presentations, business reviews, and ongoing relationship development. Serve as the lead point of contact for assigned intermediary accounts, ensuring clear communication, responsiveness, and service excellence throughout the booking process. Partner with on-property sales, revenue management, and operations teams to ensure smooth execution of contracted business and exceptional client experiences. Negotiate group contracts, balancing revenue maximization with client satisfaction. Develop and maintain annual sales strategies and account plans for assigned intermediary partners, including regular production reviews and growth targets. Represent the resort at industry trade shows, client events, and destination showcases to promote the resort and destination to the intermediary community. Maintain strong knowledge of market trends, competitive activity, and client needs in the intermediary segment to position the resort competitively. Prepare and deliver persuasive presentations tailored to agency decision-makers and clients. Collaborate with marketing and revenue teams to create targeted promotions and account-specific initiatives. Perform any other job-related duties as assigned. Qualifications and Skills: 5+ years of hospitality sales experience, with at least 3 years in group/intermediary sales. Previous resort or luxury hotel sales experience strongly preferred. In-depth knowledge of intermediary market (third-party agencies, planners, consortia). Strong negotiation and contract skills, with ability to close high-value group business. Excellent relationship management and consultative sales skills. Effective communication (verbal and written) across multiple audience levels. Proficiency with CRM/sales systems (Delphi, Salesforce, Cvent, Microsoft Office). Ability to analyze account data, identify opportunities, and translate into sales strategies. Highly organized with strong time management and prioritization skills. Willingness to travel for account engagement, industry events, and client visits. Team-oriented with ability to collaborate across departments to deliver client success. Demonstrated success managing third-party and intermediary accounts. Compensation Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dentalprograms through Anthem Blue Cross Blue Shield as well asVision insurance programsthrough EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.