Personal Lines Product Development Professional

Job Summary

The Product Development Professional, working under general supervision, is responsible for providing support to the product managers throughout the product development lifecycle, including maintenance and implementation. The role ensures that the intended rate, underwriting philosophy, and compliance regulations are followed on a state-by-state basis. The role utilizes insurance knowledge to develop and communicate rate and rule/form change specifications within a delivery environment, collaborating with IT teams to prioritize changes in accordance with the rate and rule/form change schedule. The role is also responsible for ensuring that quality solutions for key individual errors/defects are delivered on time. In addition, the role maintains forms and product templates for mandated language to be used globally and respond to ad-hoc business requests, such as coverage questions, product analysis, reviewing communications for accuracy, and conducting historical research on prior projects, while ensuring alignment to strategies.

Job Responsibilities

• Acts as a liaison between business, actuarial and IT by communicating acceptance criteria for rate and product changes.
• Ensures proper communication and documentation of change specifications and has final sign-off authority for acceptance criteria.
• Supports product maintenance and implementation activities for insurance products to adhere to underwriting philosophy and compliance regulations on a state-by-state basis.
• Assists Product Managers with multi-state implementation of rule or form changes based on the rate and rule or form change schedule.
• Supports Underwriting by responding to questions in a timely manner about the product, coverages and/or system behavior.
• Supports the IT delivery team to ensure timely implementation of quality solutions for key individual defects within stated SLA's.
• Collaborates with stakeholders to ensure accurate and timely completion of internal and external communications, policyholder listings, return premium checks, and mailing process within the production error process.
• Provides information to Product Managers to develop product proposals for rate review discussions and tracks changes at the state level to ensure consistency within product proposals from state to state.
• Manages the collection, development, analysis, documentation, and communication of acceptance criteria.
• Assists with maximizing market opportunities to achieve targets and maximize financial efficiency through proactive management of the filing and IT delivery processes.

Job Qualifications

• 2+ years of experience in Product Development, Insurance industry or a related field.
• Bachelor's degree in Business or a related field and/or commensurate work experience.

Location

• Hybrid - defined as working three or more days per week in the office

Behavioral Competencies

• Collaborates
• Communicates Effectively
• Customer Focus
• Decision Quality
• Nimble Learning

Technical Skills

• New Product Development
• Product Development Lifecycle
• Business Requirement Gathering
• Business Analysis
• Product Management
• Product Roadmap
• Product Requirement Analysis
• Automation
• Technical Documentation
• Agile Product Development

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.