Peer Health Navigator (On Call) - Mental Health 342

We have over 300 Peer roles at Telecare. We value this lived experience and this is what we are trying to grow within the organization. We have a career ladder specific to our Peer Workforce.

POSITION SUMMARY

The Peer Health Navigator engages and connects members served to mental health, primary care, substance use, and specialty health care services; helps them develop personal health and wellness goals; educates them on how to advocate for themselves and effectively communicate their needs; and supports them in overcoming barriers and building resilience. The Peer Health Navigator supports members served in maintaining a follow-up care plan and developing other self-management skills through a "Modeling - navigator performs task; member served observes, Coaching - member served performs task; navigator coaches, Fading - member served self-directs and manages own healthcare; navigator assist as needed" process. The Peer Health Navigator simultaneously serves as a role model of resilience, recovery, and self-responsibility for their own mental and physical health. They continually promote and reinforce Telecare's Recovery Culture as defined by the Telecare Recovery Centered Clinical System (RCCS) in which the member's point of view and preferences are recognized, understood, respected and integrated into services and self-help programming. Additionally, Peer Health Navigators will respond to critical situations with high-level engagement and de-escalation skills which support a least restrictive environment for members served experiencing an emergency related to a mental health/addiction challenge.

Shifts

Expected starting wage range is $21.00 - $23.09. Telecare applies geographic differentials to its pay ranges. The pay range assigned to this role will be based on the geographic location from which the role is performed. Starting pay is commensurate with relevant experience above the minimum requirements.

QUALIFICATIONS Required:

* High School Diploma or GED required

* Peer Certification must be received prior to hire date and must be maintained throughout employment

o California: obtain Medi-Cal Peer Support Specialist Certification through CalMHSA prior to hire date and maintained throughout employment.

* All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. If the position requires driving, valid driver's license, a motor vehicle clearance, and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual or local requirements may apply.

Valid and current driver's license, and personal vehicle insurance with your name listed as a driver.

Willingness to use the company vehicle to drive clients to appointments and groups, etc.

Preferred:

* Bilingual/Bi-cultural

ESSENTIAL FUNCTIONS

* Demonstrates the Telecare mission, purpose, values and beliefs in everyday language and contact with the internal and external stakeholders

* Draws upon own personal recovery experience with mental health/addiction challenges as a basis for engagement as a peer with the members served and to validate members' own lived experiences

* Assists members served with voicing their strengths, interests, and goals throughout their time in services including: goal plans, crisis plans and other methods of expressing individual preferences

* Utilizes a comprehensive resource guide and educates members about local community supports and resources

* Supports members served in developing strategies to reduce self-stigma

* Engages and communicates with a wide range of members served especially those who are struggling to be active in their own recovery

* Assists participants in all needs including Activities of Daily Living (ADLs)

* Actively participates in multidisciplinary team meetings

* Participates in verbal de-escalation and physical interventions in emergent situations and is willing and able to assist other staff as needed to maintain a safe, healing environment for all

* Travels locally to provide outreach to members served in the community (program specific)

* If employed at Inpatient program, must assist with restraint of members served in the event of assaultive behavior and pass assault crisis/crisis prevention training

* If employed at Outpatient program, must evade members served in the event of assaultive behavior and pass assault crisis/crisis prevention training

Duties and responsibilities may be added, deleted and/or changed at the discretion of management.

SKILLS

* Knowledge of recovery focused, strengths based work in mental health/addiction recovery

* Willing to seek to understand members' unique circumstances, personal preferences, and goals and incorporate them into daily work as well as any needed crisis response to help them regain a sense of control

* Have a strong understanding of recovery and resilience, the value of partnerships with members and member choice, and the balance between protection from harm and personal dignity

* Strong knowledge of relevant community resources and methods for accessing them

* Possess strong communication, writing skills, and typing/computer skills

* Experience working with adults facing mental health/addiction challenges

* Interest or experience in working with people who are difficult to engage and maintain in traditional mental health programs

* Ability to communicate and work effectively with members served, family members, and staff from various backgrounds

PHYSICAL DEMANDS

The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to stand, twist, squat, kneel and lift and carry items weighing 25 pounds or less as well as to frequently sit, walk, reach, bend and do simple and power grasping. The position requires manual deviation, repetition and dexterity.

What's In It For You*

* Paid Time Off: For Full Time Employee it is 16.7 days in your first year

* Nine Paid Holidays, including Juneteenth

* Free CEUs, coaching and mentorship

* Online University Tuition Discount and Company Scholarships

* Medical, Vision, Dental Insurance, 401K, Employee Stock Ownership Plan

* For more information visit: https://www.telecarecorp.com/benefits

As part of the Telecare family, Lagos Crisis Residential Facility provides a peer-to-peer, community-based, recovery-oriented alternative to hospitalization. The 16-bed program offers short-stay residential services to adults ages 18-59 who have severe and persistent mental health issues and need an intensive level of support but do not require treatment in a locked program. Assessments, individual and group therapy, and person-centered counseling and training are provided in a supportive, home-like environment to assist clients in living successfully in community.

EOE AA M/F/V/Disability

If job posting references any sign-on bonus internal applicants and applicants employed with Telecare in the previous 12 months would not be eligible.