DGS PRODUCTION MANAGER - 10032025-71864

Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF GENERAL SERVICES, PRINTING AND MEDIA SERVICES DIVISION, DAVIDSON COUNTY

For more information, please visit the link below:

https://bit.ly/4mLYUFF

https://www.tn.gov/content/dam/tn/generalservices/documents/jobposting/Product%20manager%20Job%20Description.pdf

Working Title: DGS Commercial Print Production Manager

This is an on-site position

Qualifications

Education and Experience: Education equivalent to graduation from a standard high school and experience equivalent to four years of mail processing, postal services, printing services, production work involving setting up, operating or monitoring machines, bindery, or hand production work including at least two years of production supervisory or managerial work.

Substitution of Experience for Education: Qualifying experience in mail processing, postal services, printing services, production work involving setting up, operating or monitoring machines, bindery, or hand production work may substitute for the required education on a year for year basis.

Substitution of Education for Experience: Additional qualifying coursework at an accredited college, university, technical institute, business school, or vocational or trade school in graphic arts, printing or a related field may be substituted for the required experience on a year-for-year basis, to a maximum of two years, there being no substitution for the required supervisory experience.

Necessary Special Qualifications: Certain positions in this class may be required to meet the following requirements:

1. Complete a criminal history disclosure form in a manner approved by the appointing authority.
2. Agree to release all records involving their criminal history to the appointing authority.
3. Supply a fingerprint sample in a manner prescribed by the TBI for a fingerprint based criminal history records check.
4. A valid motor vehicle operator license.

Examination Method: Education and Experience, 100%, for Preferred Service positions.

Overview

Under general supervision, performs production managerial work of considerable difficulty; and performs related work as required. This is the managerial level class in the Production series. An employee in this class manages operations in a production area. This class differs from that of a Production Supervisor in that an incumbent of the latter functions as a first level supervisor.

Responsibilities

1. Oversees the operations for assigned production area: monitors quality of completed products; conducts production meetings and follow ups on all critical jobs; evaluates workflow processes and implements changes to improve quality and turnaround time; utilize workflow software to schedule and track jobs throughout the production process; coordinates workload with internal and external business partners.
2. Consults with clients about production services: informs clients about services provided; surveys clients regarding needs, complaints, and suggestions; communicates and resolves any delays or complications with client's order; investigates complaints from clients.
3. Compiles monthly production reports and presents information to keep upper management abreast of daily production operations and to identify any issues or problems that need addressed.
4. Assist upper management and procurement personnel in the preparation of specifications and contracts for equipment and services.
5. Researches market trends and the availability of new equipment and software to stay up-to-date with the latest technology.
6. Develops job performance plans, documents performance; provides performance feedback and developmental guidance for assigned subordinates.

Competencies (KSA's)

Competencies:
1. Develops Talent
2. Directs Work
3. Decision Quality
4. Communicates Effectively
5. Drives Results

Knowledges:
1. Administration and Management
2. Public Safety and Security
3. Mechanical
4. Production and Processing
5. Customer and Personal Service

Skills:
1. Management of Financial Resources
2. Management of Material Resources
3. Management of Personnel Resources
4. Complex Problem Solving
5. Instructing

Abilities:
1. Written Comprehension
2. Speech Recognition
3. Prolonged Stamina
4. Deductive Reasoning
5. Visualization

Tools & Equipment

1. Computer
2. Telephone
3. Printer
4. Large Paper Cutters
5. High Speed Computerized/Electronic Mail Machinery