Air Export Agent

Job Title: AFR Export Agent

Job location: Indianapolis, Indiana

Role and responsibilities:

• Complete coordination between all applicable parties for air export shipments for customers; ensure timely bookings with airlines on behalf of customers.
• Prepare export documentation in accordance with country requirements, including the preparation of Certificate of Origin, Cargo Manifest, NAFTA Certificate, Airway Bill, and any other documents required by the customer.
• Ensure compliant filing of AES (Automated Electronic System) export customs documentation.
• Communicate with customers and internal/external stakeholders regarding shipment status.
• Responsible for the completion of export documents and coordination with customers, warehouses, airlines, gateway operations, and dispatch for the timely movement of cargo.
• Monitor and follow up with air carriers and road transportation providers to track shipment milestones.
• Communicate regularly with customers regarding their shipment status and maintain continuous communication with overseas contacts to meet delivery commitments; follow up with airlines to monitor and track departure and arrival information updates.
• Responsible for accounting (costs vs. revenue) on air product shipments; audit charges for accuracy prior to sending to accounting for payment.
• Confirm payment responsibility (depending on terms) and audit credit status if needed.
• Ensure customer profiles are accurate and updated.
• Meet or exceed all Key Performance Indicators (KPIs).
• Perform additional duties as required.
• Support the Air Product team with pricing.
• Complete all assigned training within established timelines.

Skills / Requirements:

• Industry Knowledge (preferred) : Strong understanding of air freight operations, including regulations, documentation, and procedures.
• Customer Service Skills: Excellent interpersonal skills with a focus on providing exceptional service to clients.
• Attention to Detail: Meticulous approach to handling documentation and ensuring accuracy in shipments.
• Communication Skills: Strong verbal and written communication skills for effective interaction with customers, airlines, and internal teams.
• Problem-Solving Skills: Ability to identify issues and implement effective solutions in a timely manner.
• Organizational Skills: Ability to manage multiple shipments and prioritize tasks in a fast-paced environment.
• Technical Proficiency: Proficient in Microsoft Office Suite