Ocean Export Agent

Job Title: Ocean Export Agent

Job location: Indianapolis, Indiana

Roles and responsibilities:

• Coordinate and ensure timely bookings with steamship carriers on behalf of customers.
• Create and confirm transport orders to ensure the pickup of shipments at the origin.
• Prepare, control, and distribute all required export documents to counterparts (carrier, consignee, supplier, etc.) in compliance with regulations and internal procedures.
• Prepare all applicable documents required by the customer.
• Ensure timely completion of export documents and coordination with customers, warehouses, steamship carrier operations, and dispatch for the timely movement of cargo.
• Provide customer service and follow up on shipment status in the export area, identify incidents, and ensure resolution of incidents to meet and exceed customer expectations.
• Responsible for file-level profitability and audit charges for accuracy prior to sending to accounting for payment.
• Confirm payment responsibility (depending on terms) and audit criteria status if needed.
• Ensure customer profiles are accurate and updated.
• May be required to perform other tasks as required.

Skills / Requirements:

• Industry Knowledge (preferred): Strong understanding of air freight operations, including regulations, documentation, and procedures.
• Customer Service Skills: Excellent interpersonal skills with a focus on providing exceptional service to clients.
• Attention to Detail: Meticulous approach to handling documentation and ensuring accuracy in shipments.
• Communication Skills: Strong verbal and written communication skills for effective interaction with customers, airlines, and internal teams.
• Problem-Solving Skills: Ability to identify issues and implement effective solutions in a timely manner.
• Organizational Skills: Ability to manage multiple shipments and prioritize tasks in a fast-paced environment.
• Technical Proficiency: Proficient in Microsoft Office Suite