Specialist, Software Renewal

Presidio, Where Teamwork and Innovation Shape the Future AtPresidio, we're at the forefront of a global technology revolution, transforming industries throughcutting-edge digital solutions and next-generation AI. We empower businesses-and their customers-to achieve more through innovation, automation, and intelligent insights.

The Role
The Software Renewal Specialist is responsible for managing and supporting the internal processes related to Cisco subscription renewals. This role partners closely with internal sales teams, account managers, customer success managers, and finance to ensure seamless renewal operations, accurate forecasting, and revenue retention. The ideal candidate has a strong understanding of Cisco's software licensing and subscription models, enabling them to streamline workflows and drive internal efficiency.

Responsibilities include:

Renewal Management & Support

• Manage and track Cisco subscription and enterprise agreement opportunities across internal accounts.
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  Prepare and distribute renewal quotes and documentation to account managers and sales teams.

  
  
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  Monitor subscription expiration dates and flag at-risk renewals for proactive follow-up.

  
  

Internal Collaboration

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  Serve as the primary point of contact for sales teams regarding Cisco subscription renewals and policies.

  
  
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  Collaborate with account managers and customer success managers to provide data, insights, and renewal-related support.

  
  
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  Partner with finance and operations teams to ensure accurate invoicing, pricing, and documentation.

  
  

Data Management & Reporting

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  Maintain accurate renewal records, pipeline data, and forecasting details in CRM systems (e.g., Salesforce).

  
  
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  Generate renewal performance reports and provide actionable insights to sales leadership.

  
  
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  Track and analyze renewal trends, identifying internal process gaps and opportunities for improvement.

  
  

Process Optimization

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  Streamline internal workflows related to Cisco renewals to increase efficiency and reduce manual tasks.

  
  
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  Ensure compliance with Cisco's subscription policies, licensing requirements, and contractual terms.

  
  
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  Stay updated on Cisco's product offerings, subscription models, and pricing changes to guide internal teams effectively.

  
  

Training & Enablement

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  Provide training and support to sales teams on Cisco renewal processes and best practices.

  
  
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  Develop internal resources and documentation to guide stakeholders through the renewal lifecycle.

  
  

Required Skills and Professional Experience:

• Bachelor's degree or equivalent experience and/or military experience.
• 1-3+ years of experience in software renewals, subscription management, sales operations or related field.
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  Familiarity with Cisco's software licensing models (e.g., Smart Accounts, Enterprise Agreements, and software subscriptions) is strongly preferred.

  
  
• Experience with CRM platforms (e.g., Salesforce) and quoting tools.
• Strong understanding of subscription and renewal management workflows.

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  Excellent organizational and time-management skills with high attention to detail.

  
  
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  Proficiency in Microsoft Office (Excel, Word, PowerPoint) or Google Workspace.

  
  
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  Strong analytical and problem-solving abilities.

  
  
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  Effective communication skills to collaborate with cross-functional teams.

  
  

Your future at Presidio
JoiningPresidiomeans stepping into aculture of trailblazers-thinkers, builders, and collaborators-who push the boundaries of what's possible. With our expertise inAI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world.

Here,your impact is real.Whether you're harnessing the power ofGenerative AI, architecting resilientdigital ecosystems, or drivingdata-driven transformation, you'll be part of a team that is shaping the future.

Ready to innovate? Let's redefine what's next-together.

About Presidio
At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio's expert technical team develops custom applications, provides managed services, enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information, visit www.presidio.com.

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Applications will be accepted on a rolling basis.

Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state, and local statutes, regulations, and ordinances.

To read more about discrimination protections under Federal Law, please visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

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