New 
Senior Product Manager, Partner Support & Success
 Microsoft | |
 United States, Texas, Irving | |
| 7000 State Highway 161 (Show on map) | |
 Oct 05, 2025 | |
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OverviewWith more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovative solutions that accelerate business value, drive operational excellence and nurture long term loyalty. One of the key mechanisms in which Microsoft activates the incredible talent of its technical teams for customer success is through Microsoft Unified. Unified enables a proactive approach with customers, This approach is designed to result in accelerated value creation and sustained growth for the Microsoft Cloud. It serves as a growth engine for the company by getting hands-on with customers to understand their priorities and help drive adoption and optimization at speed. Unified support has four main product service lines - Enterprise, Partner, Value Acceleration Services and Mission Critical Services. This role will be a key contributor responsible for the company's Partner Support & Success product service line. This product service line is critical to building and maintaining a partner ecosystem that's able to successfully drive support and success for Microsoft customers. These offerings equip and enable Microsoft partners in every industry across the globe, helping extend Microsoft's reach. As a Senior Product Manager, Partner Support & Success on this team, you will be responsible for taking the 'Unified for Partner' (UfP) offer to market. UfP has two variants, one for Cloud Solution Provider (CSP) partners, and one for non-CSP. This role will focus on the non-CSP variant, creating an offer structure for System Integrator (SI), Software Development Company (SDC), and Managed Service Provider (MSP) partners. This will also focus on the 'on behalf of' (OBO) capabilities that partners can access to request and provision support OBO their customers. The work ahead is demanding. Customer expectations increase constantly and with that the expectations on Microsoft and its partner ecosystem rise to meet those demands. Our new Unified for Partner offer is designed to help partners operate more effectively in both proactive and reactive services. It is based on an economic model that gives partners greater opportunity to invest in their own capabilities. Are you up for the challenge? Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesPortfolio Alignment:Work across the business to understand the Microsoft Unified portfolioobjectivesand the role of yourproduct service lineto achieve overallgoals. OfferImplementation:Own accountability for envisioning, forming, and delivering the 'to-partner' and 'to-field' strategy and execution required to land the new Unified for Partner offer Influence Design:Provide the voice of feedback (partner + field) to ensure offer benefits meet the standards and expectations of the buying audience Value Articulation:Ensure the development of simple,clearand persuasivestoryfor customersthat can be used with customer facing roles to lead discussions. Packaging &Pricing: Help partners and field teams understand the packaging and pricing strategy, emphasizing clear and compelling customer value to accelerate market adoption. Promise Realization:Ensure customer promises made inthe product service lineare delivered consistently. Monitor and improve customer experienceand results. Continuous ImprovementPrograms:Create a culturethat drivesongoing learning and improvement. Adapt strategies based on market feedback andsuccess measures. OtherEmbody ourcultureandvalues. | |