Alameda Family Supportive Services Navigator (Spanish Required)

The Alameda Family Supportive Services Navigator (Navigator) provides case management, resource navigation, and coaching services for families (in both English and Spanish) residing in Warren Village at Alameda’s supportive housing community. This position requires strength-based assessment and planning with families, utilization of community resources, and interventions with individuals that result in personal growth and self-sustainability. Services include conducting relationship/rapport building, goal planning, resource and referral, crisis intervention, safety planning, and problem solving. Additionally, the Navigator will specialize in housing stabilization support for Warren Village at Alameda families and provides support for the success of the Warren Village at Alameda Family Supportive Services program overall, including timely, accurate record keeping, data entry, and front desk coverage.  

At Warren Village, we uphold organizational values of accountability, collaboration, empowerment, excellence, inclusion, and integrity. We agree to engage our work together with honesty and transparency, clear decision-making, continuous learning and improvement, a commitment to repair, community building, and collective growth and well-being. We recognize that our backgrounds are broad, and our talents are many, from different lived experiences. We value and leverage these differences to support and engage our communities. 

Essential Functions and Responsibilities:  

Direct Services 

• Conduct outreach, assessments, and individualized support to potential residents, including assisting in obtaining and preparing the required documentation to ensure alignment with housing voucher eligibility.
• Provide case management, Mobility Mentoring® coaching, and resource referral to residents as needed, assisting residents through problem-solving, direct support, intervention, de-escalation, and mediation, as necessary.
• Utilize trauma-sensitive coaching, a 2-generation orientation, and motivational interviewing and support in collaborating with residents. 
• Link residents with existing community resources and systems that provide them with support, services, and opportunities to assist them moving towards economic and personal self-sufficiency, exhibiting resourcefulness, and ensuring proper referrals are made in collaboration with internal and external resources. 
• Facilitate connections for residents to additional onsite programming.
• Maintain a keen sense of emotional intelligence, reliability, and flexibility to navigate complex issues at any given time without judgement. Assists residents through problem solving, direct support, and intervention, as necessary.
• Assess crisis situations and apply de-escalation techniques, as necessary.
• Provide coverage of front-desk responsibilities as necessary, ensuring seamless operations.

Family Supportive Services Program Support, Collaboration, and Evaluation 

• Ensure timely and accurate data collection and entry into data management, fulfilling essential documentation and reporting obligations.
• Attend weekly team meetings and other specified meetings/trainings as required.
• Coordinate and collaborate with Property Management to increase participants’ housing stability and overall sense of well-being. 
• Coordinate and collaborate with additional Warren Village staff, as needed. 
• Assist with Warren Village at Alameda resident engagement opportunities, as needed. 
• Support the administration of resident surveys and other data collection activities, as needed.
• Assist with intern task supervision.

Other duties as assigned. 

Competencies: 

• Demonstrates the ability to effectively assess and manage crisis situations, utilizing trauma-informed approaches to de-escalate tensions, ensure safety, and maintain a supportive environment.
• Commitment to the mission, goals, and values of Warren Village.
• Technology systems aptitude. Demonstrated proficiency in Microsoft Office applications including Excel, PowerPoint, and Word.
• Ability to work evening and Saturday hours within the work week. (Schedule upon start may be Tuesday to Saturday. Schedule may include some evenings up to 7:30pm.)
• Flexibility to adapt schedule to meet the evolving needs and dynamics of the community.
• Proficiency in trauma-informed care and motivational interviewing methodologies.

Minimum/Required Qualifications: 

• Associate’s degree (AA) from two-year college or technical school in Social Work, Human Services, or 4 years of related experience may be substituted for education.
• Fluency in both English and Spanish languages, proficiently communicating verbally and in writing.
• Experience in case management and/or navigation services, direct homeless services or working with low-income families.
• Experience in managing crises effectively, particularly with adults.

Preferred education, eligibility requirements (Certifications, Licenses, etc.), and/or experience: 

• Lived experience in homelessness or housing instability, including an alum of Warren Village.
• Bachelor’s (BA) degree or Master’s (MA) degree in Social Work, Human Services, Education, or related field.
• Experience in Supportive Housing, Housing First, and Harm Reduction.
• Experience in crisis intervention, including intimate partner violence.
• Experience working with culturally diverse people.
• If driving is required, employee must have a valid driver’s license and the ability to drive Warren Village vehicles.

Work Environment: The working environment is typically that of an office using a personal computer, adding machine, and other equipment. 

Physical Demands: While performing the responsibilities of the position, must constantly be able to remain in a stationary position 50% of the time; occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity machinery such as a calculator, copy machine and computer printer. Frequently communicates information and ideas so others will understand; must be able to exchange accurate information in these situations. Must have the ability to observe details at close range. 

Salary & Benefits: Hiring range of $56,378 – $68,228 DOE and licensure (Full salary range up to $68,228 for long-tenured staff currently in position or other exceptional circumstances.) Additional $1.50/hour for bilingual services. 

Attractive benefits package, including generous paid time off (sick/vacation days) and 12 holidays. One-week closure in both winter and summer (paid outside of PTO). Matching employer 403(b) plan. Comprehensive and affordable medical, dental and vision plans for employee and dependents. Virtual telemedicine program. Voluntary supplemental Short-Term Disability and other similar benefits. Plus, company paid life and long-term disability insurance and an Employee Assistance Program. FSA and HSA accounts. Professional development and tuition reimbursement opportunities. Discounted Early Learning Childcare services available.  

To Apply: Interested candidates apply at https://warrenvillage.org/about-us/#careers. This position will be posted until the latter of November 29, 2025, or until a qualified candidate is hired.   

*When determining if a candidate is a good fit, we look at more than the jobs you have been paid to do but the ranges of ways you have picked up skills and knowledge through your life. If you feel you have lived experiences that may contribute to your experience for the position, please document in cover letter. 

Only applicants selected for an interview will be contacted. 

We do not accept unsolicited resumes from recruiting agencies.  Warren Village is proud to be an Equal Opportunity Employer.  We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender or other diverse identity, age, disability, marital status, or another protected category.  If you have a disability or special need that requires accommodation, please contact us at careers@warrenvillage.org.