Director, Inside Sales and Commercial Training

About the Role

Impact you will make

The Director, Inside Sales and Commercial Training is a unique role that will scale and lead a team of inside sales associates to increase expansion sales in a lower-cost higher volume inside sales model. In addition, this Director will equip the field team with the role specific product knowledge to understand how each of our FinThrive products solve our customers' issues, provide value, differentiate us in the market, and work in their ecosystem.

What you will do

Inside Sales

• Lead, mentor, and manage: Scale a team of inside sales representatives to achieve individual and team sales targets.
• Develop and implement effective sales strategies: campaigns, and processes to drive pipeline growth and conversion.
• Monitor team performance: through KPIs and metrics; provide regular feedback and performance reviews.
• Collaborate: with marketing, customer success, and product teams to align sales efforts with company goals.
• Utilize CRM tools: track sales activities, forecast revenue, and generate reports for senior leadership.
• Recruit, Onboard, and train new sales team members.
• Handle escalations: Ensure timely resolution of customer issues.
• Stay current: Industry trends, competitive landscape, and customer needs to inform sales strategy.

Commercial Training

• Product Certifications: Build, facilitate, and track blended learning paths with summative and formative assessments for benchmarked product knowledge across the field team
• Own Comprehensive Product Roadmap: Liaise with product owners for milestone timelines by organizing regular meetings with each product owner to understand and assess the priority, description, and impact of each milestone and track progress along projected annual timelines
• Create Product Training and Upskilling: Bridge the gap between our existing and evolving product education, ensuring effective and engaging learning experiences for our FinThrive field team
• Cross-Functional Collaboration: Work closely with field team, marketing, product, finance, and other departments to support product and GTM enablement needs
• Maintain Internal Product Training and Resource Currency: Create and maintain internal product resources including training courses and additional internal resources

What you will bring

• 5+ years of experience in inside sales, with at least 2 years in a leadership role or comparable experience.
• Proven track record of meeting or exceeding sales targets or comparable experience.
• Adult learning theory and training experience or comparable experience.
• 5+ years of experience across FinThrive product portfolio
• Exceptional communication and interpersonal skills
• Proficiency in Sales and Enablement Tech Stacks: Salesforce.com, Gong, Seismic
• Demonstrated ability to design and deliver training
• Demonstrated interpersonal skills, teamwork and collaboration
• Self-starter aptitude and independent thinker with the ability to work autonomously
• Excellent written and verbal communication skills, ability to synthesize complex issues and communicate into simple messages
• Excellent problem-solving skills with all levels of internal and external clients
• Excellence in process documentation
• Experience working cross-functionally to gather input and meet stakeholder needs
• Experience in designing end-user resources and guides
• Experience applying adult learning theory and curriculum design principles to asynchronous methods of learning

What we would like to see

• Project management and process improvement experience