Senior Product Manager, Cloud Platform

An Amazing Career Opportunity fora Senior Product Manager, Cloud Platforms!!

Location: Austin, Texas

Job ID: 42093

As the Senior Product Manager for HID Origo Cloud Platform, you will lead the strategy, roadmap, and execution for HID's Cloud platform enabling mobile identity and credential management solution within the HID Origo Cloud ecosystem. You will be responsible for driving innovation in cloud-based credential customer and channel partner onboarding, subscription management, mobile credential provisioning, and partner integrations that enable secure, scalable, and seamless access control experiences across enterprise, education, healthcare, and government verticals.

This role is ideal for a strategic thinker and execution focused product manager with deep experience in cloud platforms, SaaS infrastructure, user experience, mobile technologies, and identity management who thrives in a fast-paced, cross-functional environment.

Who are we?

HID powers the trusted identities of the world's people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees.Check us out here:www.hidglobal.comandhttps://youtu.be/23km5H4K9Eo

Physical Access Control Solutions (PACS):

HID Physical Access Control Solutions (PACS) is at the forefront of securing spaces with advanced, reliable access control solutions. From cutting-edge readers, credentials and controllers, to mobile and biometric technologies, HID PACS empowers organizations worldwide to protect their people, property and assets with scalable, high-quality solutions.

This is more than just a job - it's your chance to join an industry leader to drive innovation in access control and make a real impact on global security solutions.

Are you ready to make a difference? Join us and help shape the future of security.

As our Senior Product Manager, Cloud Platforms, you'll support HID's successby:

• Developing and refining the product vision for mobile identity and credential management within the HID Origo Cloud platform, ensuring alignment with business objectives, customer needs, and evolving trends in mobile access and cloud security.
• Owning and driving the product roadmap by prioritizing impactful features, while partnering with engineering, UX, and program management to ensure timely delivery of high-quality releases.
• Gathering insights from customers, partners, and internal stakeholders, and conduct market and competitive research to inform strategic product decisions.
• Leading mobile credential provisioning initiatives, including lifecycle management, credential profile definition, artwork standards, and partner onboarding processes.
• Designing and managing scalable, secure, and compliant cloud infrastructure workflows for customer onboarding, subscription management, billing, and analytics, while driving API strategy and partner integrations for seamless deployment across PACS, OEMs, and third-party platforms.
• Collaborating cross-functionally with sales, marketing, customer success, and support teams to drive go-to-market success and customer adoption, while representing the product and team in executive and leadership forums, industry events, and portfolio reviews, ensuring alignment through SAFe and Lean Portfolio Management practices.
• Establishing tools and processes for timely, professional customer communications regarding service disruptions, technical support, product quality, security, release notifications, and maintenance events, while ensuring privacy compliance with relevant legislation and policies.
• Collaborating with technical teams to maintain operational excellence across IT, engineering, support, and quality functions; ensure service agreements are in place, publish timely external statements on incidents, and define metrics for measuring and improving service delivery.

YourExperienceand Background include:

• 7+ years of product management experience, preferably in cloud platforms, mobile identity, or physical security software technologies.
• Bachelor's degree in Computer Science, Engineering, or related field; MBA or equivalent experience preferred.
• Experience with cloud infrastructure, APIs, and SaaS delivery models.
• Experience with subscription management and billing for Cloud/SaaS product offerings.
• Experience with multi-tenant and hierarchical channel/enduser based Cloud based operations.
• Experience with deployment of global and regional Cloud platforms covering North America, Europe, Middle-East, and APAC considering regulatory and technical compliance in different markets.
• Understanding of access control and mobile credential technologies (e.g., Apple Wallet, Google Wallet, NFC, BLE).
• Experience conducting and analyzing user experience journey and workflows for continuous evolution of Cloud/SaaS platform.
• Proven ability to lead cross-functional teams and manage complex software product lifecycles.
• Proven leader with strong communication, presentation, and stakeholder management skills; experienced in mentoring and empowering teams, influencing strategic decisions, and balancing business priorities through data-informed decision-making and collaboration.

What we can offer you:

• Competitive salary and rewards package

• Competitive benefits and annual leave offering, allowing for work-life balance

• A vibrant, welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds

Why apply?

• Empowerment: You'll work as part of a global team in a flexible workenvironment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don't need to check all the boxes.If you have most of the skills and experience, we want you to apply.
• Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact accommodations-ext@hidglobal.com.

We make it easier for people to get where they want to go!

On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something. HID technology is behind billions of interactions, in more than 100 countries. We help you create a verified, trusted identity that can get you where you need to go - without having to think about it.

When you join our HID team, you'll also be part of the ASSA ABLOY Group, the global leader in access solutions. You'll have 63,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

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