CUSTOMER SERVICE REPRESENTATIVES (holiday seasonal)

The Shubert Organization
$23.00 per hour ESSENTIAL FUNCTIONS: Telecharge, a division of The Shubert Organization, Inc., has seasonal opportunities for Representatives, working in our inbound contact center located in mid-town
United States, New York, New York
234 West 44th Street (Show on map)
Oct 06, 2025
CUSTOMER SERVICE REPRESENTATIVES (holiday seasonal) SCHEDULED HOURS: 12 noon - 8 pm, five days per week, including one weekend day, overtime as needed WAGE: $23.00 per hour ESSENTIAL FUNCTIONS: Telecharge, a division of The Shubert Organization, Inc., has seasonal opportunities for Representatives, working in our inbound contact center located in mid-town. Representatives service theatre patrons for ticket inquiries, sales, and related customer service matters. ALL HIRES MUST BE AVAILABLE FOR TWO WEEK PAID TRAINING PROGRAM. Qualified candidates should possess EXCEPTIONAL CUSTOMER SERVICE SKILLS, a strong work ethic including the ability to work overtime and holidays when necessary (attendance and punctuality are critical), a pleasant phone manner and be computer literate. QUALIFICATIONS REQUIRED: Computer literacy including MS Office Excellent customer service aptitude Must be extremely reliable and punctual Strong interpersonal skills and professional demeanor Previous box office or ticketing system preferred ___________________ OPERATING ENGINEER SCHEDULED HOURS: Full-time 40 hours per week, plus overtime when necessary. Must be able to work both day and evening shifts, including weekends and holidays, when necessary. HOURLY PAY RATE: $49.69, not including an additional 8% vacation benefit paid on weekly gross salary. Extensive field experience with: Operating, troubleshooting, and repairing HVAC/R equipment Electrical power and control systems Basic plumbing repairs Monitoring and operating fire protection systems Fire alarm systems and evacuation skills NYC Fire Department Certificate of Qualification for Refrigerating System Operating Engineer, Q01 EPA 608 CFC Universal Certification (40 CFR Part 82, Subpart F) NYC Fire Department Certificates of Fitness: A-35, P-98, S-12, S-13, S-94 (if selected, otherwise qualified candidates will be required to obtain all missing certificates within 60 days of employment) Ability to read schematics, wiring diagrams, blueprints Superior communication, customer service and interpersonal skills Ability to take direction well and to effectively accomplish tasks based on verbal instructions High level of motivation and be a self-starter Good attendance and punctuality Capability to work flexible schedule as required by operational demands and ability to fill-in for co-workers as necessary (due to vacation, illness, ). Mandatory overtime when required by operational needs. Ability to work effectively in a deadline oriented, high-pressure environment, and to effectively handle multiple tasks. Valid driver's license with a good driving record for occasional required operation of company If not already a member of U.O.E. Local Union No. 30 must apply for membership upon hire. Operating, troubleshooting, and repairing HVAC/R equipment Electrical power and control systems Basic plumbing repairs Monitoring and operating fire protection systems Fire alarm systems and evacuation skills To walk between multiple Times Square properties To travel and work indoors and outdoors in all To climb ladders, stairs, and work at height To lift 50 pounds To drive company