Learning Experience Designer (IHOP)

Based inPasadena, California,Dine Brands Global, Inc.(NYSE: DIN), through its subsidiaries, franchises restaurants under Applebee's Neighborhood Grill + Bar, IHOP and Fuzzy's Taco Shop brands. With over 3,500 restaurants combined in 18 countries and 354 franchisees as of December 31, 2023, Dine Brands is one of the largest full-service restaurant companies in the world. For more information on Dine Brands, visit the Company's website located atwww.dinebrands.com.

Job Location Type

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As a Learning Experience Designer, you will support the design and development of engaging, learner-centered experiences for IHOP Academy. You'll collaborate with cross-functional teams to transform learning objectives into intuitive, brand-aligned content that supports team member and manager development. This role blends instructional design, UX principles, and creative storytelling to enhance the effectiveness and usability of our training programs.

Responsibilities:

• Design digital and blended learning experiences that reflect IHOP's brand voice and support operational excellence.
• Apply UX principles, design thinking, adult learning theory, and game-based learning to create intuitive, engaging content.
• Develop multimedia learning assets including eLearning modules, interactive guides and manuals, checklists, job aids, and videos.
• Acquire and maintain deep knowledge of IHOP's brand, operational standards, and team member roles to inform experience design.
• Support the evolution of IHOP Academy by contributing to platform layout, navigation, and learner flow.
• Write clear, engaging, and brand-aligned copy for learning modules, platform interfaces, and onboarding flows.
• Collaborate with cross-functional team and subject matter experts to ensure content accuracy and alignment.
• Assist in analyzing learner feedback and usage data to inform design improvements.
• Participate in usability testing and iterate based on learner insights and performance metrics.
• Stay current on emerging learning technologies and UX trends and contribute ideas for continuous improvement of IHOP Academy's effectiveness and engagement.
• Manage project timelines and deliverables using tools like Smartsheet.
• Uphold professional standards and contribute to a culture of inclusivity, creativity, and learner advocacy.
• Perform other responsibilities as needed to support IHOP Academy and the L&D team.
• Target Salary $75k-$90k depending on experience

Skills & Requirements:

• Bachelor's degree in Instructional Design, UX Design, Learning Experience Design, Organizational Development, Hospitality, or a related field.
• 2-4 years of experience in learning design, with exposure to UX principles and digital platforms.
• Familiarity with LMS platforms and eLearning tools (Articulate Storyline/Rise, Adobe Creative Suite, Figma, and Vyond).
• Basic video production and editing skills, including storyboarding, scripting, camera operation, sound, and lighting.
• Understanding of adult learning principles and accessibility standards.
• Strong writing and visual storytelling skills, with attention to tone, clarity, and brand alignment.
• High attention to detail, ensuring all content is polished, accurate, and aligned with brand standards.
• Strong organizational and time management skills in a fast-paced, collaborative environment.
• Experience in hospitality or food service training environments is preferred.
• Proficient in Microsoft Office and project management tools such as Smartsheet and Microsoft Copilot.
• Ability to work in a hybrid setting (Tuesday-Thursday in office) and participate in in-person working sessions, meetings, team events, RSC events, and media production.

Equal Employment Opportunity Statement

Dine Brands Global strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, veteran status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other status protected by federal, state, or local law. All employment is decided on the basis of qualifications, merit, and business need.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act and/or other applicable laws and regulations in other jurisdictions.

Dine Brands reviews criminal history in connection with a conditional offer of employment. The following is a list of all material job duties which Dine Brands reasonably believes that criminal history may have a direct, adverse, and negative relationship, potentially resulting in the withdrawal of a conditional offer of employment: implement brand standards such as food safety at all restaurants for a uniform guest experience; physically inspect restaurant premises belonging to franchisees; and facilitate frequent and close interactions with franchisees, franchisee employees, guests, and other third parties.

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